How to resolve sync issues between Bill.com and QBO related to these multi-currency transactions? We paid an invoice in CAD and have another one pending payment.

Mary-Anne-Gay-Cabral · ‎June 09, 2025

I would like to ask for your recommendation on the best course of action regarding the Multi-Currency feature in QuickBooks Online. We are currently using Bill.com, which is integrated with QBO. Recently, we paid an invoice in CAD and have another one pending payment. Additionally, we expect to have an employee in Canada later this year, with more to follow. We’ve been encountering sync issues between Bill.com and QBO related to these multi-currency transactions. Your assistance in resolving this issue would be greatly appreciated.

Heide DC · ‎June 09, 2025

Hi Mary-Anne-Gay-Cab!

It looks like your home currency is USD, which means that your Bill.com transactions, including the payment for your Canadian vendor, are also converted into USD. In this case, please wait for the payment to be downloaded in the App transactions section on the Banking page so you can apply it to the bill (in CAD). Let me break this down into steps.

Go to Transactions and select App transactions.
Click on the downloaded payment and choose Match.
Select Foreign currency.
Choose the bill to apply the payment to.
Click Match. Follow the same steps when the pending payment pushes through.

I've included helpful articles to help you learn how to send invoice reminders and personalize your sales forms:

Feel welcome to come back to this thread if you have questions about processing fees. We're always here to back you up.

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How to resolve sync issues between Bill.com and QBO related to these multi-currency transactions? We paid an invoice in CAD and have another one pending payment.

How to resolve sync issues between Bill.com and QBO related to these multi-currency transactions? We paid an invoice in CAD and have another one pending payment.

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