I have old pledges in my bank deposit file and need to clean up below the new year. The old bookkeeper left them and I cannot get them out with the negative journal entry. Keep get an error message the deposit is not eligible.

I can help you with clearing up your bank deposit file, @catrat27. 

You can record a bank deposit transaction in QuickBooks Online (QBO) if you haven't recorded it yet that causes this balance. 

Here's how:

1. Go to the + New and select Bank Deposit.
2. From the Account dropdown, choose the account you want to put the money into.
3. Select the checkbox for the transactions .
4. Click on Save and close or Save and new once done. 

For detailed guidance with managing your bank deposits, check out this article: Record and make bank deposits in QuickBooks Online. 

You may also consider making a zero value deposit and record the negative value deposit to resolve issues with negative transactions in Undeposited Funds. Refer to the steps below. 

Here's how to enter Journal Entry: 

1. Go to the + New button and select Journal Entry. 
2. On the first line, in the Account column, select the Undeposited Funds account.
3. In the Debit column, enter the single line deposit amount.
4. On the second line, in the Account column, set the bank account.
5. In the Credit column, re-enter the single line deposit amount. 
6. Click on Save and close.

To offset the negative value: 

1. Go back to the + New button and select Bank Deposit. 
2. Select the payment and the Journal Entry you created. The total should be zero.
3. Click on Save and close.

Refer to the following article for more information about clearing negative entries from Undeposited Funds and the Bank Deposit screen. 

Then, track down and move payments to Undeposited Funds so they show up in your Bank Deposit window: Find missing payments you want to deposit in the Bank Deposit window in QuickBooks Online. 

Let me know if you if you need more help clearing up your bank deposit file. I'm always here to assist. Have a great rest of the day!

I tried all of the above suggestions, but when I group my negative amounts together in the bank deposit it keeps giving me the message "you are trying to select a payment in this deposit which is not eligible, please change that payment's Deposit to account to be 'Undeposited funds' if applicable to fix".   I put the deposits in the undeposited funds account, and did the journal entries to come back to zero. 

Hi there, catrat271

We appreciate the information you have provided. Once you zeroed out the balances, you should be able to link the transactions.

Otherwise, I'd appreciate screenshots of the affected transactions and the exact process you've done so far.

Feel free to reach out to me again if you need further information and clarifications. Best wishes.

It did not resolve my problem, I am still getting the error message.

Good afternoon catrat271,

Thank you for your reply. To clarify, did you put the deposits in the Undeposited funds account? If so, what would have needed to be done was to assign the payments that make up the deposit to undeposited funds. The following steps would then be to assign each invoice payment to Undeposited Funds and then put them all into a deposit. 

Please respond and let me know because this information will be very helpful as I assist you further. See you soon! 

I will need to check if the funds where put in the undeposit account as a invoice.  This were done before I took over the books.  It would allow me to do some of the deposit transactions, but not all. 

Thanks for getting back on this thread and adding additional details to your concern, @catrat271.

I understand the urgency of getting this query resolved. Allow me to share some information and route you to the support available to get the error sorted out as soon as possible.

After checking the funds and verifying that they are put into the undeposited account as an invoice, if the error message still persists, it's best to contact our Customer Care Support Team. This way, they can check your account safely by having a screen-sharing session with you and be able to investigate this matter further. From there, they'll be able to guide you on a possible fix.

Here's how you can reach out to them: 

1. Go to Help (?), then click Search.
2. Select Contact Us.
3. Please enter your question and tap Continue.
4. Choose a way to connect with a live support agent: Have us call you or Chat with us.

For future reference, you can also check out these resources here to help you reconcile your account flawlessly. Thus, it can help you balance your books: 

• Learn the reconcile workflow in QuickBooks
• Reconcile an account in QuickBooks Online

I'm always ready to assist you if you have questions or concerns about organizing your bank deposit and funds in QBO. Tag me in your reply, and I'll sprint back into action. Have a good one, and keep safe.