I have subscribed for Live Bookkeeping, but it is not working, and message says: Something went wrong We’re working to fix this. Give us a few minutes and try again.

I appreciate you for bringing this to our attention, info-dtpberacahu. I'm here to provide information about the error you received when trying to work with QuickBooks Live Bookkeeping.

Resolving this for you is our priority to help you get back on managing your financial data. As per checking, there's an ongoing investigation when accessing the QB Live Bookkeeping page not working. Please be assured that our product engineers are actively initiating steps to implement a resolution.

For now, I recommend contacting our Customer Care Team to have your account included in the list of affected users. This way, you'll receive timely updates through email notifications about the status of the investigation. To do that:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us and Have us call you.

For future references, you can check out these guides to help you learn more about the Live Bookkeeping service and how you can schedule appointments with your bookkeeper:

• Learn about the QuickBooks Live Bookkeeping service.
• Contact your QuickBooks Live Bookkeeper.

I'll keep in touch on this thread if you have additional questions when managing financials with your bookkeeping advisor. I'll make sure to get you covered. Keep safe.

Why you don't provide technical support or customer support 24/7.

I need someone to call me and solve this bookkeeping problem immediately.

How do someone sign me up for Live Bookkeeping when it is not working.

[removed by moderator]

Small Business Consultant

I need to cancel the bookkeeping services and need to get the refund.

If I am not happy with the QuickBooks services, I will cancel my entire QuickBooks services.

And you don't have 24/7 tech support. 

I recognize the importance of resolving the issue regarding QuickBooks Live Bookkeeping not working appropriately. Let me share an update about this error you've received, @info-dtpberacahu.

Currently, our Product Engineers have resolved this issue that you're encountering. If you still experience this issue, I suggest doing troubleshooting steps to see if this is a browser-caused issue. You can use the following keyboard shortcuts to go to incognito or private mode: 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

You can clear your browser's cache to fix the browser issues that you're facing. Also, use an up-to-date web browser to run it efficiently.

If the issue persists, I recommend contacting our Customer Care team since they have the right tool to help you with this issue. Also, they can guide you if you want to cancel and get a refund. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Live Bookkeeping.
3. In Live Bookkeeping, select Send a Message.
4. You'll be connected to a product expert who can answer your questions regarding QB Live Bookkeeping or help you get a message to your bookkeeper.

QuickBooks Live Bookkeeping's support hours are from Monday to Friday, 6:00 AM to 6:00 PM PT. However, the availability of bookkeepers may vary and match the user's availability.

Please refer to this article for information on obtaining a refund in QuickBooks: Request a refund for your QuickBooks product.

I appreciate your patience in this kind of situation. Let me know if you need further assistance managing your QuickBooks Live Bookkeeping. Here in the Community, we're always ready to help you.

It is not working since Friday. 

Why don't you guys call me and fix it.

I tried your steps, and it is still not working. 

It is not working since Friday. 

Why don't you guys call me and fix it.

I tried your steps, and it is still not working. 

Hello there, 

We know the importance of fixing this concern. Note that we hear your sentiments. Let us give you the support that can guide you further regarding your Live Bookkeeping subscription.

We highly recommend giving our support team a callback. They have the necessary expertise and tools to assist you effectively. Let me show you how to contact our support team:

1. In your QuickBooks Online company, select Help (?).
2. Choose either tab to get started:

• Assistant: Get quick and personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Get a call back from the next available expert.

Please note that our customer support team is only available from 6 AM to 3 PM PT on Saturdays. You can reach them again on Monday. Their weekday schedule is M-F 6 AM to 6 PM PT. 

Furthermore, I'm adding this helpful article as your guide on how to contact your QuickBooks Live bookkeeper or a QuickBooks product expert: Contact your QuickBooks Live Bookkeeper.

Don't hesitate to leave a reply below if you have other concerns about Bookkeeping and other QuickBooks-related questions. The Community is here to help.

Hi,

Can you arrange a call back for me to fix this issue today.

I tried to contact they didn't understand my issue.

Hi,

Can you arrange someone to call me and fix this issue immediately.

I contacted customer service they didn't understand. 

Please find the image attached for your reference.