Is there an email address for technical support? I'm getting no help from chatting and speaking with support

Sadly, those are your only options.  There is no email address. 

This isn't the kind of experience we want you to have, alexpou. We'll make it up to you by ensuring you get the help you deserve.

Before we begin, please know that you can always share your concerns with us here in the Community. Our team of experts is eager to assist you in any way we can.

For the time being, there's no email address for our technical support. You can choose either of the following options to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

To learn the best way to contact QuickBooks support, please see this article: QuickBooks Online Support.

Additionally, QuickBooks offers a range of financial reports that can provide an overview of your business. To help you run, customize, and print one, you can refer to this article: Pull up reports in QuickBooks Online.

You're always welcome to get back to us here in the Community if you have other queries about your QuickBooks account. Simply add them in your reply, and we'll get back to you as soon as we can.

@alexpou 

Any specific concern?

6 months of 2023 CC transactions not reflected on my chart of account. Cant reconcile until resolved 

6 months of 2023 CC transactions not reflected in our chart of accounts. Can't reconcile. 

@alexpou 

Open your QBO account on any private/incognito browser and run the bank feed again.If the same problem persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

Thank you for getting back on this thread, Alex. I'm here to share ways to help with your reconciliation in QuickBooks Online (QBO). 

If your bank is newly connected to QBO, there's a possibility that only three months of previous transactions can appear on the chart of accounts, as this varies with the bank's behavior. 

You can check your bank statement on the website to ensure all your bank transactions from the past six months still exist. You can download missing bank transactions over the past six months in QBO and import them using a CSV file. Let me show you how:

1. Sign in to your bank or credit card's website.

2. Follow your bank's instructions on downloading CSV files to your computer.

3. Check the date range for the download. It should be at least one day before the date of your oldest transaction.

4. Go to the Gear icon and select import data.

5. Click on bank data, then choose the transactions you like to import.

6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks.

7. Select Yes, then Done.

Consider checking the Review download transaction to see if any transactions need approval. Otherwise, you can update your bank to refresh the connection between your bank and QuickBooks by following these steps:

1. Go to the left pane of your QuickBooks.
2. Select Bank transaction.
3. On the right corner, click Update.

I'll add this article as a future guide to balancing your books in QuickBooks Online: Reconcile an account.

Feel free to reach out if you have further questions about QuickBooks Online concerns. I'm always here to help. Have a good one.

I’ve attempted this on 5 occasions with a Quickbooks rep. No luck!

I’ve attempted this on 5 occasions with a Quickbooks rep. No luck!