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Hi there, @Angela.
I understand you're concerned about the unauthorized $60 charge from Intuit that has appeared on your bank statement. Since you mentioned that you do not have an Intuit account or any active subscription, it's important to investigate this matter further.
To help you in identifying the charge, I recommend using the look up a charge tool to see where the charge came from and why. Based on your scenario, you can choose bank account and enter the Routing and account numbers, Exact amount, and Date of the charge. Also, indicate that you don't recognize the charge from the Why are you looking up this charge?
If no results are found or you are still unsure about the charge, it would be good to contact your bank directly. They can provide additional insights about the charge, trace it, or assist you in disputing it if necessary.
Since you don’t have an account with us and you want to talk to our support team, you can use our Test Drive for QuickBooks Online. To contact us, here's how:
- Click the (?) Help button in the top-right corner of your QuickBooks Online account.
- Choose the Assistant tab to get help from the QB assistant.
- Select the Search tab to enter your question and find Help articles.
Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
If you have any questions or concerns, please click the Reply button.
