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I created invoices and estimate templates. Today, I tried to revise an estimate with a new photo and it keeps crashing. I tried to create a new estimate and edit it and it kept crashing. HELP!!!!!
Greetings, Debbie429.
I have some insight that will help you stay informed on this estimate template issue.
We have received similar reports about this issue. Rest assured, our engineers have started conducting an investigation on this matter to figure out the cause and quickly come up with a solution.
While we don't have any workarounds in the meantime, I highly encourage getting in touch with our Customer Care Team to make sure you've been added to the affected users' notification list:
Contact QuickBooks Support
By doing this, you'll be signed up for scheduled email updates on the Engineering Team's progress towards a solution.
Please let me know if there's anything else you need, I want to make sure you're taken care of. Thanks for reaching out, wishing you and your business the best.
Hi Debbie429
Is this the error you're getting when you try to edit an estimates template? I'm getting this error when trying to edit an invoice template I'm wondering if the issue is with launching Layout Designer on QB for Mac 2019.
Hi there, Bruuske.
We received a couple of cases with the same error message when editing templates in QuickBooks for Mac. Our engineers are already taking a look at the issue to resolve it as soon as possible.
In the meantime, please contact our phone support for QB Mac so they can add you to our notification list. We'll let you know via email once the issue is resolved. Here's how:
Thanks for your patience while we're working on this one.
Thanks JenoP
I called Customer Support and got added to the list. I'm hoping for a quick resolution to that issue as I'd like to finish my first custom invoices so I can get those out.
It sounds like the issue may be limited to those of us running Mac OS 10.14.2.
Chris
We are aware of this happening in QuickBooks Mac 2016 and 2019. If it is happening to you in an older version please let me know here.
We hope to have an update very soon that will show up when you run QuickBooks->Check For Updates.
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