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Thanks for visiting us here today, @JDUser.
I'll guide you to our Technical Support Team to check your backup settings. They have tools that can help navigate your data and assist you further in getting is back up behavior resolved.
Let me walk you through how to reach out.
- Open your QuickBooks Desktop (QBDT) file, then go to Help menu at the top.
- Choose QuickBooks Desktop Help or press F1 on your keyboard.
- Select the Contact us link towards the bottom.
- In the Contact Us page, enter a brief description of your case in the Ask us anything field. Then. hit Search.
- Click either Get Phone Number or Start a Message.
Once you're able to reach out with our technical support agents, you'll no longer have duplicate file names. Need more help? Check out this link.
We also have a list of hosting providers authorized by Intuit. It contains lots of third-party providers that you might find helpful.
Feel welcome to message me anytime if you have other questions. I'll be happy to answer them for you. Have a nice day ahead.
