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Let me guide you on how to refund your customer with a paper check, TammieMB.
Recording a refund is based on various scenarios. In your case, you can create a refund receipt to offset the customer's open credit. To do so, you can follow the steps below:
- Click + New.
- Choose Refund Receipt.
- Under the Payment method field, choose check.
- Under the Refund From field, select the correct account.
- Select Save and close.
To give you more options on how to record a refund, check out this article for more details: Record A Customer Refund In QuickBooks Online.
Additionally, learn to run reports to know specific information about your refund transactions. I've added these articles for your reference:
Let me know if you need further assistance when recording refunds. I'll be right here to help.
