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Best answer November 15, 2022
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You’re right, @MalibuSugar.
You’ll need to ask for your customer’s credit card info and enter them manually so you can issue a refund in QuickBooks Desktop. I'll be glad to walk you through the process.
The processing of credit card refunds is handled by QuickBooks Payments. You have the option of issuing a full refund, a prorated one, or a return only for particular goods and services. Before anything else, you’ll want to take note of these requirements:
- The Merchant Account/Company Auth ID you used for the initial transaction should be used again.
- Within six months of the first purchase, provide the refund.
- Refund the original purchaser's credit card.
- Refunds should not exceed the total amount charged to the card.
Afterwards, follow these steps to refund a payment:
1. Sign in to QuickBooks Payments from QuickBooks Desktop.
2. Go to the Customers menu and select Credit Memos/Refunds.
3. In the Customer:Job dropdown, choose the customer you need to refund.
4. Enter the products and services.
5. Once done, select Save & Close. This opens an Available Credit window.
6. Select Give a refund and then OK.
7. In the Issue a Refund window, select how you want to refund the transaction from the Issue this refund via field. If you select Cash or Check, select the account you're paying for the refund from.
8. When you're ready, select OK.
I've added these snippets below for your guide with credit card payments:
a. In the Issue this refund via field, select the type of credit card you need to refund.
b. Enter the credit card info, or select Swipe card and swipe the customer’s card.
c. Select the Process credit card refund checkbox.
When QuickBooks settles your most recent batch of transactions at 3:00 PM PT each day, it transfers credits and refunds to your customer's credit or debit card. Nevertheless, depending on their bank, it can take some time before your customer sees the credit. Please also know that the average time in the industry is seven to ten business days.
Here’s an article you can read for more details about refunding a payment: Void or refund customer payments in QuickBooks Desktop.
On the other hand, if you're not using QuickBooks Payments to process your customer payments, check out this link for more info: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Leave a comment below if you have other questions about issuing and recording refunds in QBDT. I'll be around to help you out. Have a great day!
You’re right, @MalibuSugar.
You’ll need to ask for your customer’s credit card info and enter them manually so you can issue a refund in QuickBooks Desktop. I'll be glad to walk you through the process.
The processing of credit card refunds is handled by QuickBooks Payments. You have the option of issuing a full refund, a prorated one, or a return only for particular goods and services. Before anything else, you’ll want to take note of these requirements:
- The Merchant Account/Company Auth ID you used for the initial transaction should be used again.
- Within six months of the first purchase, provide the refund.
- Refund the original purchaser's credit card.
- Refunds should not exceed the total amount charged to the card.
Afterwards, follow these steps to refund a payment:
1. Sign in to QuickBooks Payments from QuickBooks Desktop.
2. Go to the Customers menu and select Credit Memos/Refunds.
3. In the Customer:Job dropdown, choose the customer you need to refund.
4. Enter the products and services.
5. Once done, select Save & Close. This opens an Available Credit window.
6. Select Give a refund and then OK.
7. In the Issue a Refund window, select how you want to refund the transaction from the Issue this refund via field. If you select Cash or Check, select the account you're paying for the refund from.
8. When you're ready, select OK.
I've added these snippets below for your guide with credit card payments:
a. In the Issue this refund via field, select the type of credit card you need to refund.
b. Enter the credit card info, or select Swipe card and swipe the customer’s card.
c. Select the Process credit card refund checkbox.
When QuickBooks settles your most recent batch of transactions at 3:00 PM PT each day, it transfers credits and refunds to your customer's credit or debit card. Nevertheless, depending on their bank, it can take some time before your customer sees the credit. Please also know that the average time in the industry is seven to ten business days.
Here’s an article you can read for more details about refunding a payment: Void or refund customer payments in QuickBooks Desktop.
On the other hand, if you're not using QuickBooks Payments to process your customer payments, check out this link for more info: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Leave a comment below if you have other questions about issuing and recording refunds in QBDT. I'll be around to help you out. Have a great day!
I can see the importance of refunding your customer without requesting their credit card details, FranzMaruna. However, our current process requires that information to issue a refund. Let me walk you through the steps.
In QuickBooks Payments, the easiest way to search for a transaction is by date, amount, and last four digits of the customer's credit card number. To void or fully refund a transaction, follow the steps below:
- Sign in to your QuickBooks Payments account.
- From the Processing Tools drop-down, choose Reverse a Transaction.
- Fill out the necessary fields and click Search.
- Select the transaction(s) you want to refund, then Submit.
For more details, open this article: Void or refund transactions in QuickBooks Payments.
Also, you can follow the steps shared by my colleague JamaicaA on other ways to issue a refund in QuickBooks. For detailed instructions, click this link: Void or refund customer payments in QuickBooks Desktop.
Additionally, I'll be sharing this article that shows you how QBDT manages and deposits the payments you make with QuickBooks Payments: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
If you have questions about processing a refund for your customer or any issues with QuickBooks Desktop, please reach out to me. I’m here to help whenever you need assistance.
