Screen Size is too small

Thanks for sharing a screenshot with us, Veronica H.

I’m here to share with you some steps that we can perform to isolate this issue. You'll want to ensure to update your QuickBooks Desktop (BQDT) software. This way, we can guarantee the program is up to date with the latest feature and fixes.

If the issue persists, I recommend running the Verify Rebuild tool. This tool scans your company files for errors and fixes them right away. Let me guide you how.

To Verify:

1. Go to the Window menu and select Close All.
2. Then, go to the File menu.
3. Select Utilities.
4. Click Verify Data.

To Rebuild:

1. Go to the File menu.
2. Select Utilities.
3. Click Rebuild Data.  

I've got you this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

Once everything is in place, you can utilize this resource for the step by step guide in recording deposits in QBDT: Record and make bank deposits in QuickBooks Desktop.

I’ll be around to help you whenever you need assistance managing your deposit or with your software. Have a good one and keep safe!

This does NOT answer my question of the screen sizes!!!  The answers you provided I already know about, which has not fixed the screen size.

MY QUESTION IS:  How to fix the screen size, it is too small for me to even read, it makes it very difficult to perform my tasks.

Thanks for the quick response and for clarifying your concern, @Veronica H.

Updating and Verify/Rebuild are the initial steps to get the screen size issue fix. Nothing to worry about, I have other steps here that will show you how to change the screen sizes in QuickBooks Desktop (QBDT).

Let's start modifying your display settings on your computer. Let me show you how: 

1. Open the Windows Start menu.
2. Write QuickBooks in the search box, then right-click the app, and choose Open file location. 
3. In the folder, right-click the QuickBooks.exe file and select Properties.
4. Choose the Compatibility tab.
5. Pick the Disable display scaling on the high DPI settings checkbox.
6. Modify the appropriate settings, then tap Apply, and OK. 

If the issue keeps going, I'd suggest adjusting your QuickBooks preferences. 

 Here's how: 

1. Click the Edit button on the left side, then choose Preferences.
2. Select Desktop View.
3. Hit My Preferences tab. 
4. Select the One Window option and tap OK.

After that, please close your company to take effect the changes. If the issue persists, let's change your screen resolution to at least 1024 x 768 or 1920 x 1080. Please note that changing your Windows settings hits all programs on your computer, not just QuickBooks. 

For more information, check out this article: Fix screen issues in QuickBooks Desktop. 

Please browse through this article about combining multiple transactions into a single record in QBDT: Recording QuickBooks Payments bank deposits FAQs.

That's it. Should you need anything else, please let me know. I'm always around to help you out. Keep safe. 

I am not finding the option for step #5 - Pick the Disable display scaling on the high DPI settings checkbox.

Hello there, Veronica H. I appreciate you for getting back to us.

It looks like the computer or device you're using doesn't have a high scaling for graphics. That's we're not seeing the Disable display scaling on the high DPI settings option. If you consider, you may want to try this on the computer. 

Still, I'd recommend following the other option above, which is to adjust your QuickBooks preferences. You can go back to the steps shared by my colleague MichelleBh.

Here's an article that you can check to learn more about fixing screen issues in QuickBooks Desktop: Learn what to do if you see the font, sizing, or other display issues. 

Please visit again if you have other questions. Take care always.

Did all of the things here not a single thing worked.  what is wrong with you people.  You charge and arm and a leg for this program and we have to change our settings on our computers to get it to work right (Which by the way still doesn't work right)  Doing these changes did absolutely nothing for our quick books.  You have to break out a magnifying glass to run a credit card even at 1920 x 1080.  For the price that were forced to do on upgrades this is unacceptable.

We tried all of these steps.  None of them work.  It made no change to Quickbooks what so ever.  What is wrong with you guys.  We are forced to upgrade this software every few years at an outlandish price but your stuff requires us to change our computer settings so your program to work properly which by the way it still doesn't.  This is unacceptable.  It takes a magnifying glass just to run a credit card.  do you haveany other suggestions besides what you got here?

I do appreciate your time and effort in performing the troubleshooting steps provided by my colleague, Deeaamon.

I'd like to route you to the right support who can securely check your screen and display settings since you're getting the same thing. Here's how you can contact us within the system:

1. Go to the Help menu and click QuickBooks Desktop Help.
2. Select Contact us and enter a brief description about screen display settings.
3. Click Continue and select the best way you'll want to contact us.

You can also use this link to contact us and make sure to select QuickBooks Desktop as the product and the current edition you're using. Then, enter a brief description of something bout renewal fees and then click Continue. From there, you'll have options on how to connect with us. 

Please let me know how it goes by clicking the Reply button below. I'm always here to help you out if you have any other concerns. 

I have the same exact issue.  After an hour with tech support, they have determined that this is a display issue on my side and has nothing to do with their software.  How can the Merchant Deposit window be the only screen in QBs that don't display correctly be an issue on my hardware side?  Can you at least have your engineers look into it and notify me when it's resolved?  No.  Here's a thread of my chat.  

Analou 9/24/2021 1:54 PM

Hi Dough, thank you for patiently waiting as per checking here since you're on a parallel connection and the

display settings on your Mac is not compatible with the Quickbooks. You need to have your IT guy configure the

display settings Doug.

Doug 9/24/2021 1:56 PM You are talking to my IT guy. So you're passing the buck?

Doug 9/24/2021 1:56 PM Not your problem?

Doug 9/24/2021 1:56 PM 2 windows from your system show up differently, and that's a display issue?

Doug 9/24/2021 1:56 PM on my end?

Analou 9/24/2021 1:58 PM The recommended display setting is 1920x1080.

Doug 9/24/2021 1:58 PM And that isn't an option on a mac that runs parallels

Analou 9/24/2021 1:59 PM Yes, correct, there's no option.

Doug 9/24/2021 1:59 PM, which is a recommended QBs platform

Doug 9/24/2021 2:00 PM So, are you going to create a bug ticket and notify me when you complete and release the fix?

Doug 9/24/2021 2:00 PM I'm obviously not the only one that has this issue

Analou 9/24/2021 2:01 PM

We tried the troubleshot and it seems that the display settings was change, right but after we change the

display setting you can't see the whole window.<br>There's is something to do with the display on your Mac.

Doug 9/24/2021 2:03 PM

What are you talking about? Your system works fine with my display settings except for Merchant Deposits. That

is clearly a separate system that is not compatible with the rest of your software. Why would one window not work

on my computer? It's your software. Right?

Analou 9/24/2021 2:03 PM I highly suggest Doug to send a product feedback or suggestion so that our engineers can check it or review it.

Doug 9/24/2021 2:03 PM And you just trough your hands up and are done? Why wouldn't you do that?

Y'all are definitely not alone.

New install and complete update on Windows 10; hardware is less than a year old.  For me, it's the Accountant Center window.

Nothing provided above has helped, and I also don't have a "Disable display scaling on the high DPI settings checkbox."

Would be nice to get some support on this issue....

Thanks for chiming in on this thread, CTatCD.

Let me direct you to right support who can check what's causing the screen issues and help you fix it.

Since none of the steps above worked, you can contact our Customer Care Team by following these steps:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

In case you need help with other task in QuickBooks Desktop, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.

You can also reply on this thread if there's anything else you need. We're always here to help you out. Keep safe.

None of this resolved the issue, and support *from inside QuickBooks* as you suggested flat out refused to provide any support whatsoever because of my license type. They didn't care that this is an application issue, and the application is the same as any else's.  It's a poor showing, because I can't say I'd be eager to choose QuickBooks in the future, due to my inability to get support on this issue, as well as the lack of acknowledgement other posters have received regarding the same issue.

Anyone have any luck on this since last Oct?  I also can't read my Merchant Service Deposit screen and furthermore, if I try to use the e-check function to process an ACH from my end - I can only see half of the screen and it can't be moved.  It's literally stuck in the bottom corner of my computer and completely useless.  That is not a display issue... that's a program issue as it's their pop-up that's stuck!

Good to see you here in QuickBooks Community, mnissim.

I can help and guide you on how to resolve the screen size issue on your QuickBooks Desktop. 

First, you'll want to ensure to update your QuickBooks Desktop (BQDT) software and do the verify and rebuild process to fix data issues within your company file.

If the issue persists, we can start modifying your display settings on your computer. Let me guide you how:

1. Close QuickBooks Desktop.
2. Right-click the QuickBooks icon, then select Properties.
3. Go to the Compatibility tab, choose Disable display scaling on high DPI settings.
4. Click Apply, then OK.
5. Open QuickBooks and check to see if the screen looks better.

Moreover, here's an article that you can view to learn more about fixing screen issues in QuickBooks Desktop: Learn what to do if you see the font, sizing, or other display issues. 

Please don't hesitate to visit us back here if you're experiencing other unusual behaviors. Feel free to update us about this as well.

Hello, 

I just upgraded my computer at work...and suddenly...my QuickBooks Desktop version's display was so small I could not see to use. 

After checking out a couple of forums with QuickBooks pros, I was frustrated as none offered the correct  assistance. 

Then I realized that the display is a "Windows" issue. Your high-def monitors make everything so nice and clear, but they also reduce the scaling. 

So here is what helped me: Windows> Start Menu> Settings> System> Display> Scale and Layout...increase to 125% and keep your Display resolution at the "highest" and enable your multiple displays (if you have them). once you have completed this reboot your computer and sign in to QkBks and enjoy your enlarged view. 

NOTE: don't increase the scaling too big as you lose the clearness of your type/fonts etc.