Re: Self-Employed, I've tried creating invoices like normal on both a laptop and the App and it h...

I attempted to use the private browser in the web browser and it still came up with an error not letting me save the invoice.  I also tried saving a different invoice I need to make, and tried changing the number of the invoice, both attempts failed to save/send a invoice.  

Error Message: 
"We can’t save your invoice right now. Try refreshing the page and creating the invoice again."

I attempted to use the private browser in the web browser and it still came up with an error not letting me save the invoice.  I also tried saving a different invoice I need to make, and tried changing the number of the invoice, both attempts failed to save/send a invoice.  

Error Message: 
"We can’t save your invoice right now. Try refreshing the page and creating the invoice again."

I attempted to use the private browser in the web browser and it still came up with an error not letting me save the invoice.  I also tried saving a different invoice I need to make, and tried changing the number of the invoice, both attempts failed to save/send a invoice.  

Error Message: 
"We can’t save your invoice right now. Try refreshing the page and creating the invoice again."

QB is looking into the issue.  The status page, that the employees SHOULD be checking, says it is still broken.  

It is NOT your computer. I promise.  

https://status.quickbooks.intuit.com/?_ga=2.[removed].[removed].1633963089-1094080122.1631814911

I appreciate you reaching out regarding the issue you're experiencing with saving invoices in QuickBooks Self-Employed (QBSE). Thank you for providing detailed information about the error message and outlining the steps you've already taken to address this problem. We understand the critical nature of this function for efficiently managing your business operations. I'm here to provide insight on this matter.

We are currently experiencing an issue where the customer is unable to save the invoice and encountering the error message We can’t save your invoice right now. Try refreshing the page and creating the invoice again. Rest assured that our engineering team is actively working to resolve this issue.

To add you to the list of affected users, I recommend contacting our Customer Support Team. This proactive step will ensure you receive a notification once it's fixed. Here's how to reach them:

1. Navigate the Help menu in your QBSE account through a web browser.
2. Click the Contact US button.
3. Type a brief description in the field box and select Continue. 
4. Choose how to connect, Chat with us, or Have us call you.

Our live support is available Monday to Friday, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM PT.

You can also visit this link for updates about the issue: QuickBooks Self Employed Invoice Creation.

In addition, you might want to check out this article to learn more about categorizing transactions: Categorize transactions in QuickBooks Self-Employed.

Your understanding during this challenging situation is truly valued. Please don't hesitate to reach out if you encounter any further issues or have additional questions. We are committed to ensuring your experience with QuickBooks Self-Employed meets the high standards you expect and deserve.