TC26

Thank you for reaching out for assistance regarding the issue with your TC26 scanner, Angel. I know how it feels when technology doesn’t work as expected, especially when it’s beeping but not showing items.

With this, I'd suggest contacting your scanner provider for support by going to the official website of your scanner manufacturer.

Moreover, you can look for a Support or Contact Us section. This will provide you with options such as phone numbers, email addresses, or live chat options.

Furthermore, here's an article you can browse to help you set up and link your devices moving forward so you can stay on top of your inventory movement: Set up and use the warehouse manager in QuickBooks Desktop (QBDT) mobile.

If you need further assistance navigating this process or have any other questions, please don’t hesitate to reach out. I’m here to help ensure that your business operations run smoothly.

Thank you for reaching out. I did try to scan on their demo app and it work. It is something in quickbooks that isn't working like it should.

Also I did all those steps in setting it up, so i am not sure where the problem comes in.

Thanks for getting back with the Community, angel511. I appreciate your detailed information.

To verify my understanding, are you seeing any error messages or etc. when trying to use the TC26 scanner? If so, there's some known errors, such as “There are no users assigned to this company file.", which can be caused if a company file doesn't have its pickets set up or sales orders haven't been sent for picking.

To add a picker, you'll need to initially enable Warehouse User.

Here's how:
 

1. In your top menu bar, go to Company, Users, then Set up Users and Roles.
2. From the Role list tab, click the role of your user, then Edit.
3. Under Areas and Activities, choose Centers and Vendor Center.
4. For Activity Access Level, check View Balance.

When you're ready, you can add a picker:
 

1. In the top menu bar, go to Vendors, then Vendor Center.
2. From your New Vendor drop-down list, choose New Vendor.
3. Enter the Picker name in your Vendor name field.
4. Access the Additional Info tab.
5. Use your Vendor Type drop-down list and select Warehouse user.

The names of all your added pickers will appear on the scanner once they've been set up.

There's also a series of other known error messages that can occur within the QuickBooks mobile app. If you're encountering a different type of error, I'd recommend reviewing our Troubleshoot QuickBooks mobile app article for information about the message you're seeing.

In the event you've tried all of our recommended troubleshooting processes for the scenario, but are still not seeing items picked after picking them, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Please feel welcome to send a reply if there's any additional questions. Have a lovely Wednesday!

Hello,

I am not getting any error messages. We are completely set up with pickers in quickbooks. When I scan the barcode for the item scanner will beep but will not show anything was picked.

Thanks for coming back and sharing that you're not encountering any errors on your end, @angel511. Let me provide additional information about your barcode in QuickBooks Desktop (QBDT) not showing anything.

Since there's no error, it means the barcode item is set up correctly in QuickBooks Desktop (QBDT). Additionally, you'll need to take note the compatibility of your scanner. It should have these system requirements:

• Your scanner supports EAN-13 (International Article Number, formerly European Article Number) and Code-128 barcodes.
• Your scanner produces a single carriage return at the end of the barcode.

Also, take note of these things:

• Serial port scanners are NOT compatible with the ES Barcode feature.
• The Warehouse Manager App and sales order fulfillment worksheet require a different type of scanner.

Feel free to read this article for more information: Set up and use barcode scanning in QuickBooks Desktop.

If your scanner meets the requirements and the issue persists, I recommend contacting their support team to see if there's an issue with their scanner since it was completely and correctly set up in QBDT.

Also, you can reach out to the QBDT Care team and perform a three-way call to determine the origin of the issue and ensure that the scanner and barcode will work.

You may want to learn how to identify which purchase order is being received via worksheets. Feel free to visit this article: Use the purchase order management worksheet.

If you have additional questions about your item's barcode setup, you can click the Reply button below. We'll be happy to assist you. Keep safe, and have a good one.

Hi Bryan,

I did all the steps I needed to do in QB to set up the scanner. If I use the scanner outside of quickbooks it will read the barcode just fine. It is something in quick books that isn't working. I don't know if I need a additional app for this or not. Just like we found out to print barcode labels from a sales order we need a 3rd party app.

Angel

Thanks for your update, @angel511. It's great to hear that your scanner is working well outside of QuickBooks Desktop (QBDT). It can be frustrating when everything seems to be in order, but there are still hiccups with integration.

Since you've already taken the necessary steps to configure your scanner and confirmed its functionality outside the platform, I recommend reaching out to our support team. They have the expertise to investigate this further and help resolve any issues.

Here's how to contact them:

1. Open QBDT.

2. Navigate to the Help menu and choose QuickBooks Desktop Help/Contact Us.

3. Select Contact Us.

4. Enter a short explanation of your concern, then click Continue.

5. Log in to your Intuit account and hit Continue and then Continue with my account.

6. We'll email you a one-time use code. Input your code and select Continue.

7. Choose to chat with us or Have us call you.

Our support hours are as follows:

• Pro, Premier, Plus: M-F 6 AM to 6 PM
• Enterprise: Any time, any day

Additionally, you don't need a third-party app for barcode scanning to function. All you need is the QBDT Advanced Inventory integrated with the Warehouse Manager in QBDT mobile. For more details, check out this article: Setup and use the Warehouse Manager.

I’m here to help you through this, so let me know how it goes or if you’d like to discuss any of these options further. Take care.

Wait!!!! What is the inventory App? We have quick books desktop enterprise platinum addition. So is there something else we need?

I am not getting answers. What is the inventory App? Is that fishbowl I can not get a solid answer to this problem and I can see I have not been the only one.

We'll figure this out together to effectively manage your inventory without additional complications, angel511. My colleague refers to the Warehouse Manager, and I'll share more about it so you can move forward with confidence.

QuickBooks Desktop Enchanced Platinum includes Advanced Inventory which allows you to use barcodes to automate inventory and order management. Through this, you can integrate with the Warehouse Manager that supports your mobile barcode scanner device (Zebra TC26). This is an application you download and install on your scanner and Android device.

Let's start by preparing the mobile barcode scanner so the app can receive, align, and update picklists back to QuickBooks Enterprise:

1. Set up an internet connection on your scanner and enable WiFi to use the device.
2. Follow the user instructions or download a manual from the Internet to set up the scanner.
3. Use the power cord to fully charge the device before use.
4. Turn on the device.

After that, follow the steps below to run the Android Application Package (APK) and enable the QuickBooks Desktop mobile app on your mobile barcode scanner:

1. Download and install the app to your mobile barcode scanner.
2. If you see this message: "We're sorry, this file format is not supported", select Download.
3. Click the download complete notification to start the install. If you see an "Install Blocked" message, select Settings on the message.
4. Open QuickBooks Desktop Warehouse App.

Since you've mentioned that you've completely set up with pickers, please review if they're created as a vendor with the Type field set as Warehouse user so you can assign a Picklist. Check out the Enable Warehouse User section on this article for complete details: Setup and use the Warehouse Manager in QuickBooks Desktop mobile

On the other hand, Fishbowl is another tool you can link with Quickbooks. However, this is not the app my colleague is referring to.

If the scanner keeps on beeping with no data shown, I highly recommend contacting our QuickBooks Desktop support for further assistance. Rest assured that our live experts can narrow down this issue and provide resolutions. Please note our support hours so we can address your concerns promptly.

Furthermore, save this material to learn how to fix the errors you may encounter: Troubleshoot QuickBooks Desktop mobile app.

We appreciate your patience during this time. Just hit the Reply button for additional questions about managing Barcode scanners or inventories. I'll get back to you as soon as I can. Take care.

All it says is download pending. This is madness. I cant connect the android to the computer to download. I am beyond frustrated at this point

Angel