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FishingForAnswers
Level 9

US QuickBooks Community Upgrade

Hey, QuickBooks.

 

In your US QuickBooks Community, you have your threads displayed in the All, Solved, and Unanswered tabs.

 

Can you add a tab for Unsolved? Thanks.

6 Comments 6
JanbonN
QuickBooks Team

US QuickBooks Community Upgrade

We acknowledge this great suggestion, @FishingForAnswers.

 

We appreciate your interest in making the Community page a better platform for our users. Like you, we share your passion for improving user experience and will work diligently to meet the needs of our users.

 

Additionally, you can refer to our help articles to find answers to your QuickBooks queries.

 

We're here to help you should you have other suggestions about QuickBooks. Thanks for being part of our community!

LisaNullar
Community Leader

US QuickBooks Community Upgrade

Hi @FishingForAnswers,

 

We do actually have a few different ways to find Unanswered questions for everyone on the Community. 

 

Within each forum (Banking, Reports & Accounting, etc) there is an Unanswered tab that you can use, you can also use the product filters at the top of those pages to filter to specific products and unanswered as well.  

2024-08-23_07-54-12.png

 

Additionally, on the community home page, there is a link in our Quick Links widget on the right side of the screen that will take you to a master list of all unanswered questions throughout the community.   

2024-08-23_07-55-41.png

 

While these don't specify "Unsolved" - which is designated by not having an Accepted Solution on that thread, they do offer you the opportunity to provide answers to solve other users questions.  And even if a thread has answers on it, you can always contribute to the discussion to offer your suggestions and see if that solves the issue for the original poster.  

FishingForAnswers
Level 9

US QuickBooks Community Upgrade

@LisaNullar  Yes, but there does not appear to be a way to filter for Unsolved questions.

 

Unanswered just means that nobody has replied yet.

FishingForAnswers
Level 9

US QuickBooks Community Upgrade

@LisaNullar  While we're at it, it is more than a little frustrating that your staff can edit whatever they like, but users cannot even edit their own posts.

 

It makes situations like these, where you edit your post while I'm writing my reply, more than a little annoying.

LisaNullar
Community Leader

US QuickBooks Community Upgrade

Unsolved questions are any questions that do not have the Solved flag on them, so if you don't see the flag, they are still considered unsolved.  There isn't a specific filter for them, but all you need to do is check the feed to see them.    

2024-08-23_08-02-58.png

FishingForAnswers
Level 9

US QuickBooks Community Upgrade

@LisaNullar  I am aware of how the system currently works. Not sure what we're talking about now, considering this was a suggestion that would allow normal users to do what I assume your staff already can: See a convenient list of who still needs help, rather than try to sift through 27,878 *pages* of threads.

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