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Hi, @brandon71. This infinite loading issue is typically related to browser cache, connectivity, or specific data/permissions.
Before we proceed, I need additional information to guide you with the next steps. May I know which specific page or action triggers it? (Login, opening a report, accessing a specific module like Banking or Invoices?)
QuickBooks Online (QBO) performance depends on your browser, computer processing power, available memory (RAM), and internet bandwidth. If any of these are insufficient, you may experience slow loading or lag.
To verify this, begin by clicking the back button on your browser while the loading indicator is spinning, to prompt the page to display the data. Please see the attached screenshot below for visual reference.
If that fails, sign out, then sign back in from the current page, and double-check that you are using the proper login link with the correct username and password.
If the issue persists, log in to your account using a private browser (incognito mode), as an outdated browser cache can cause QBO to hang after updates. Here are the keyboard shortcuts:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Alternatively, open QBO in a different supported browser. A clean session in another browser can quickly indicate whether the issue is tied to your current browser setup (profile, extensions, VPN) rather than to QBO itself. If the alternate browser works, consider updating or resetting your original browser or disabling extensions.
Thanks again for reaching out. If there’s anything else you need, we’re here to help.
