I'll help you fix this, EBFinancials.
The error code that you've encountered usually occurs when there are damaged links between transactions or the transactions themselves. Running the Verify and Rebuild utilities scans your company file for potential data issues and fixes them right away. However, there are certain errors and damages that won't be detected and rectified during the process.
When this happens, you can install QuickBooks Tool Hub and then QuickBooks File Doctor to get rid of the error. This program is a collection of tools that can help resolve major issues that a user might face while working in QuickBooks Desktop. For the best experience, we recommend using this on Windows 10, 64-bit.
Here's how to install it:
- Close QuickBooks.
- Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install, then agree to the terms and conditions.
- When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Once done, run the Quick Fix my File tool:
- From the tool hub, select the Company File Issues tab.
- Select Quick Fix my File.
- Once the process is completed, click OK and then open QuickBooks again.
If you still get an error message, you'll have to use QuickBooks File Doctor:
- From the tool hub, go to the Company File Issues tab.
- Select Run QuickBooks File Doctor.
- Choose your company file from the drop-down menu.
- Select Check your file (middle option only), then click Continue.
- Enter your QuickBooks admin password, then hit Next.
Once the scan finishes, open QuickBooks and your company file. Take note that your issue may have been resolved even if the scan says it was unsuccessful.
Lastly, I recommend reading this article to know what to do if you can't restore your backup company file in QuickBooks Desktop: Fix backup company file issues.
Keep me posted if you have any other concerns or further questions. I'll always have your back.
