Thanks for dropping by here in the Community, @Lh67.
We haven't received any customer reports regarding issues with the Receipt Snap feature in the QuickBooks mobile app.
Let me outline some troubleshooting steps to clear the corrupted cache that causes misbehavior in the program.
Here's how:
- Change the Wifi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear app data. To do this:
- Open your device Settings.
- Select apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
Alternatively, you can use a supported mobile browser to upload receipts from your Google Drive.
If the issue persists, I recommend reaching out to our customer support team so they can raise an investigation if necessary.
Moreover, you can visit this article to learn about uploading your receipts in QBO: Upload your receipts to QuickBooks Online.
Please let me know how this goes or if you have other concerns regarding the QBO mobile app. I'd be glad to assist.
