Receipts are not loading and I can’t review them

Good to see you here, @Joselandscape.

Let's ensure you can sync and review receipts to your QuickBooks mobile app. I'd provide you with a few troubleshooting steps to check if this is a mobile application issue. Let's start by resetting the data in your mobile app. 

1. From More Options, select the Help & Feedback tab.
2. Choose the Refresh Data menu.
3. Hit Yes.

1. Go to your iPhone's Settings menu, select Accessibility (varies by device), and click Apps.
2. Select QuickBooks from the drop-down and choose the Menu tab.
3. Select Help & Feedback.
4. Click the Refresh data or Reset App Data.
5. Reboot the app.

Once done, close and reopen the mobile app and the receipts. Also, I'd suggest restarting your phone. If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. 

For further guidance with the process, please visit this article: Fix common errors in the QuickBooks Online mobile app for Android.  

I've added these articles that you can check about editing and emailing sales receipts:

• Edit a sales receipt or invoice payment using the QuickBooks mobile app
• Email estimates, invoices, and sales receipts to customers

Let me know if you have additional questions about syncing receipts in QuickBooks app. I'm here to assist you further. Have a good one.

So if I reset my data, I’m not going to lose any information in the app? 

so if I reset my data in the app, I’m not going to lose any type of information? like starting over? 

I'll provide some information on what happens when  resetting your app data, Joselandscape.

Once you reset your app data, it is going to be brought to its initial state and settings wherein it's acting as it did before when you first installed the app on your phone. Thus, this helps improve and boost your phone's performance. This also refreshes your data and lets you see the latest available information. If you're using a different mobile operating system, you can follow the steps below:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
   Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
3. Tap Refresh to confirm.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

Moreover, there's an easier way to review your data so you'll know your business standing. You can run reports and customize them so you'll be able to get the information you need most. Go through this article for more details: Customize Reports In QuickBooks Online. 

Any questions regarding mobile app is greatly appreciated. Reach out the Community and we're always here to help. 

I tried that out but I don’t see the refresh data option anymore, I even watched a video but this solution seems to be for an older QuickBooks version https://youtu.be/WQNnjnweLQc

Thanks for getting back here and sharing updates about the steps you've performed, @Joselandscape. I'm here to further help you refresh your QuickBooks Online (QBO) mobile app data so you'll be able to review the receipts without error. 

When having trouble resetting the data using the mobile app, you can also do this by going to the Settings of your device. Follow along below to get this done right away.

For Android

1. Open your phone's settings and select Apps (varies by device).
2. Next, choose the QuickBooks app and select Storage.
3. Then, click Clear data.  

For iOS 

1. From your phone's settings click select Settings.
2. Next, select General and choose iPhone Storage.
3. Then, click the QBO app. To free up the storage without deleting the documents and data for the app, select Offload App.

If the issue persists, I recommend uninstalling and reinstalling the app to have a clean slate. On the other hand, you can also review the receipts by signing in to your account via a web browser.

Additionally, I've added this helpful resource that you can use as a guide in making sure that your QBO account balance matches your real-life bank statement: Learn the reconcile workflow in QuickBooks.

Please let me know updates on how the steps work. I appreciate any details you can add and I'm just right here if you need further help to manage the receipts. Have a delightful day and take care.

I tried but it didn’t work.

I can do it via computer but it’s very time consuming.

I can’t review, scan or create as an expense any of my receipts since the new QuickBooks update.

Hey there, @Joselandscape.

Thanks for performing the suggested steps above. Since you're still getting similar results, let me route you to the right specialist that can check your account. They can perform further investigations to verify the cause of the receipts loading issue and fix it. This way, you can get back to your business. 

Here's how to connect with them via mobile app:

1. Log in to your QuickBooks Mobile App.
2. Tap Menu, then select the Gear icon.
3. Hover your screen to the lower section, then tap Help and Support.
4. Select Contact US.
5. Enter your concern and tap Continue.
6. Select Have us call you.

I'm also including our Help articles for related references in managing your account and transactions.

Please give us updates about your latest interactions with our QuickBooks supports. I want to make that this is taken care of. In case you have any other QuickBooks-related concerns, please let us know. We're always here to help.