United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
RR57LGV
Level 2
posted
‎January 18, 2024 11:27 AM
last updated ‎January 18, 2024 11:27 AM

Receiving Issues

I'm needing to know to correct an item receipt after an error has occurred. For example, On my PO I ordered 20 of an item. When doing the Item Receipt I accidentally entered the quantity as 20 instead of what was shipped which was 17 of the item. After I notice the mistake I went into the Vendor Center and found the correct Item Receipt and change the quantity from 20 to 17. When I went to the PO it showed that all 20 of the item was received that line was closed. 

So how do I correct the receiving error to show 17 received with a back order of 3 remaining? 

Thanks

Reply Join the conversation
3 Comments 3
JanbonN
QuickBooks Team
QuickBooks Team
‎January 18, 2024 01:35 PM

Receiving Issues

Welcome to the Community, @RR57LGV. I'm here to provide you with a solution to correcting your receiving issue.

 

Since the error occurred when receiving the item. You can delete and recreate the item receipt. Deleting it will re-open the purchase order making it like nothing happened.

 

To delete the item receipt:

 

  1. Go to Vendors, then select Vendor Center.
  2. Choose the vendor, and locate the Item Receipt in the Transactions tab.
  3. Double-click it, then Delete.

 

Receive the Purchase order again.

 

Additionally, you can check this video on personalizing your reports: How to run and customize reports in QuickBooks Desktop.

 

Let me know if you need further assistance in correcting your receiving issues. I'll be here to help you in any way I can. Have a nice day.

Reply Join the conversation
RR57LGV
Level 2
‎January 22, 2024 08:50 AM

Receiving Issues

That worked out. Thank you. 

Reply Join the conversation
Kevin_C
QuickBooks Team
QuickBooks Team
‎January 22, 2024 09:08 AM

Receiving Issues

Thanks for updating us on this, @RR57LGV.

 

On behalf of my colleague, JanbonN, you're welcome. Please know that the Community forum is always open to help you again if you have other concerns with QuickBooks.

 

I hope you have a pleasant day ahead. Stay safe!

Reply Join the conversation
Featured
Financial Systems Women Entrepreneurs Can Use
Join Emma and Sofia to discuss tips on financial systems women entrepreneur...
Read more
Quick Help with QuickBooks: Using the QuickBooks Workforce Mobile App
Tracking your time and managing your timesheets has never been easier! Kate...
Read more
Quick Start with a QBO Expert: Setting up your Payroll Direct Deposit Account
Hello QuickBooks Community! Today we have Trista, a QuickBooks Support Expe...
Read more

Need to get in touch?

Contact us