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River100
Level 1

Upgrade to Enterprise 2024 from Enterprise 2023 problem

One of our users tried to upgrade to 2024 from 2023 a few days ago and got a message that there was not enough disk space to do the upgrade. 

The message  "Insufficient storage for upgrade. to continue clear space in the drive where the current version is installed"

That PC has 108 GB free disk space.  The data files are on a server with 336 GB free space. What is the work around to get quickbooks to see the free space ?

1 Comment 1
RhoiceW
QuickBooks Team

Upgrade to Enterprise 2024 from Enterprise 2023 problem

Experiencing issues when upgrading QuickBooks can be a hassle, especially with plenty of disk space available. Let's sort this out so you can smoothly transition to QuickBooks Enterprise 2024, River100.

 

Since you still have free disk space on that desktop, you can consider following these solutions to to ensure a smooth upgrade:

 

  1. Clean up your disk: Use the Disk Cleanup tool to remove unnecessary files.
  2. Clear your Temp folder: Navigate to C:\Users\[Your User Name]\AppData\Local\Temp and delete unwanted files.
  3. Remove programs you don't use: Uninstall programs you no longer need
  4. Clean up your photos and documents: Move or delete old photos and documents to free up space.

 

For further details, refer to our article to learn how to fix error messages about not having enough disk space in QBDT.

 

If the upgrade doesn't proceed after these steps, restart your computer to clear any background processes or locked files, then try the upgrade again.
 

Additionally, you can refer to our QuickBooks Desktop Tool hub, in case you'll encounter errors on the account in the future.

 

If you need any more help, don't hesitate to reach out. We're here to make sure your upgrade goes smoothly so you can get back to running your business effortlessly.

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