Reconcile does not retreive bank statement. What does this mean? RECORD_NOT_FOUNDCLIENTSOURCE_NOT_FOUND

This prompt indicates that QuickBooks cannot locate a specific record or data source from the bank, Kevin.

This error could be due to incorrect or outdated bank connection settings, disrupted access to the bank account, or temporary server issues.

To resolve this, please check your bank's website for any ongoing maintenance or notices about outages that may affect the reconciliation process.

If everything appears normal on the bank's end, go to the Banking page in QuickBooks to check if the connection is active. If needed, we can reenter your credentials to refresh the connection.

You can also contact your bank to ask for assistance since QuickBooks only relies on the data they transmit.

Moreover, to enhance your QuickBooks experience, consider collaborating with our QuickBooks Live Expert Assisted team. These financial professionals specialize in streamlining processes and providing tailored advice to meet your business's unique needs.

You can refer to this article about exporting your reconciliation report to get a copy outside QuickBooks: How do I view, print, or export a reconciliation report?

Please return to this article if you have other questions about reconciliation in QuickBooks. We're here to help you in any way we can.

Bank connection is norma on bank's end and active on QuickBooks. Here is the error message from Reconciled statements on QuickBooks:

Bank connection is norma on bank's end and active on QuickBooks. Here is the error message from Reconciled statements on QuickBooks:

Bank connection is normal on the bank's end and active on QuickBooks. Here is the error message from Reconciled statements on QuickBooks:

These error messages show that QuickBooks can't find a specific record related to the reconciliation, likely due to a bank connection issue. This will need a closer look.

In the meantime, our phone support team is equipped to handle this type of situation. They can screen share with you to investigate in real time and identify the changes. I'll connect you with them, Kevin.

Please follow the steps outlined below to reach them:

1. Navigate to the Help menu.
2. Click the Search option and type contact support.
3. Choose the Contact Us tab at the bottom.
4. Follow the prompts, then select a way to connect with us: Have us call you or chat with us.

For information on the support hours of our QuickBooks Online (QBO) Live Support team, please refer to this article: Get help with QuickBooks products and services.

As of today, you can upload transactions by selecting the gear icon and choosing "Attachments." This feature allows you to add transaction files temporarily while we resolve the underlying issue.

Moreover, here's an article for more information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

Furthermore, check this guide to learn how to reconcile an account in QuickBooks Online and what to do if you encounter issues while reconciling: Fix errors at the end of a reconciliation in QuickBooks Online.

Keep me posted for additional questions regarding retrieving bank statements or other concerns about reconciliation. We're always here to help.