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Thanks for sharing your QuickBooks concern with the community, Max.
I can definitely help you get to the right support who can check on your refund request. This page is a public forum, so we can't discuss confidential information here to protect your account from any fraudulent activities.
For now, you can review our refund guidelines here: Request a refund for your QuickBooks product
Also, as much as I wanted to look into this for you, account-related concerns are mainly handled by our Customer Service Team. We need to have you call them for help. To get our support, follow the steps below in your QuickBooks Online company file:
To get a hold of a representative to check your account, follow these steps:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose Chat with us to initiate a discussion with a live agent.
- Enter you account contact information then press Get a chat. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:
Post here again for any QuickBooks questions besides billing or accounts. I want to ensure you're taken care of, and I'm here to provide further assistance if you need any. Have a great day!
