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RunyonsManager
Level 1

Restored from back up while Accountants Changes were pending, but now I can't import their changes.

Hi!  Using Quickbooks Desktop Pro 2020.  While the Accountants Changes were pending, my desktop bit the dust.  I reinstalled the software on my new PC and then Restored from my last back up.  Now, a week later, the accountant has sent back the company file - but I cannot import changes.  Not from the web nor as a file.  It's just not an option.  Is there a way to do this automatically or will one of us be required to re-enter all information?  Thank you for your time.

2 Comments 2
LieraMarie_A
QuickBooks Team

Restored from back up while Accountants Changes were pending, but now I can't import their changes.

I've got your back, @RunyonsManager. I'll help you import that accountant's changes with ease.

 

When you're unable to import accountant's changes. this may be caused by any of the following reasons:

  • You are importing the changes to the wrong company file.
  • The Accountant's Copy restriction was removed.
  • The file with pending Accountant's Changes was upgraded to a new version or edition of QuickBooks Desktop.

 

You may have restored the wrong company file after reinstalling the software. Make sure you're opening the company file that has pending Accountant's Changes. If you've removed the restriction, you're unable to import the changes unless a backup with the restriction has been created. Look for the backup copy and restore it. Otherwise, you'll have to enter the accountant's changes manually to incorporate them into the company file.

 

You can check out these articles to learn more about this feature and how to resolve various unexpected errors:

 

Please come back and let me know about your results in managing an accountant's copy in QuickBooks. I'm always here to help.

LieraMarie_A
QuickBooks Team

Restored from back up while Accountants Changes were pending, but now I can't import their changes.

Hi @RunyonsManager,

 

Hope you’re doing great. I wanted to see how everything is going about importing accountant's changes. Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead.

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