I'll share details and help you reactivate your account as well, duborganic.
Both QuickBooks Online and QuickBook Self-Employed both have phone support. However, they're only open until 3 PM on Saturdays.
Also, the data will remain in your account for a year after it was cancelled. During this time, you should be able to log in and export your reports and lists. Although, it will only be available within 90 days if you're on a trial account. Here's an article that explains this a little further: What Happens to my QuickBooks Online Data After I Cancel?
Have you tried using an incognito or switching to a different browser? An issue within your browser might have caused the error when resubscribing to your account. Let me share some steps on how to resolve common browser issues in QBO and QBSE:
Start by using a different compatible browser (Chrome, Mozilla, Microsoft Edge) or use these keyboard shortcuts to start an incognito or private browsing session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
Then, go back to QBSE and try to reactivate your account. I will also share these articles about our contact details just in case you're still having the same error:
Let me know if you're able to reactivate your account. You can also post more questions if you need anything else.
