I just got off the phone with QB Support and they said there is a new release R15_73 that just came out moments ago that is supposed to fix the issue.  We will be trying this on one workstation updating from R15_27 to R15_73 to test if the slowness is resolved.

Rolling back to R15_27 is very quick. 

Control Panel, uninstall, select QB 2024, then select repair, will take it back to R15_27. and things work again.

Will post an update shortly.  

The fix looks like a rollback of versions?

Did you run the update with the QB update reset option?

It will roll you back to R59_27

R59_69 is the problem.

Did you run the update with the QB reset option?

It will roll you back to R59_27.

I don't think is a real fix, but rather a roll back until they can get R59_69 figured out???

Thanks for following up with the Community, danm1901.

If you've received an investigation update email about telling you to update QuickBooks to its newest release for a solution, you can do so while using QuickBooks.

Here's how:
 

1. In your top menu bar, go to Help, then Update QuickBooks Desktop.
2. Click Update Now.
3. Select Get Updates.
4. Close and reopen QuickBooks to install the update again.

After confirming your books are up-to-date with the latest release, check to see if QuickBooks is working properly.

If you're still experiencing the same problems, I'd recommend getting back in touch with our Customer Care team and informing them of the investigation's case number (INV-129564). They'll be able to pull up your account in a secure environment and review the investigation with you. Be sure to let them know you've performed the update, and are still encountering the same issue.

I'll be here to help if there's any additional questions. Have a great Monday!

We updated QB through the manual update to R15_73 just now and this appears to have resolved the issue.  We have updated 3 workstations out of 5 and all 3 are working on QB2024 R15_73 now.  We will update the other 2 now

Mine was R15_71 but it should go to R15_73 now.  I've got some of the PCs that have upgraded and are finally working but a few that I can't get the update to take now. 

All of our workstations are now updated to 2024 R15_73 and working "Normal".

I was told that this problem all stemmed from a bug in the way QB uses the Attachments folder and that it attempted to open all attachments (correct me if the root problem was something else)  We have 30 GB of attachments and over 250k attachment files.

Also note we did not have any issues opening QB on our Server and any version of QB.  One our Server the QB app was normal speed no matter what version or release of QB we were using.  Only the workstations connected to the server encountered this issue.

I finally got all 11 computers to update to R15_73 and they are working fine now.  Yes, they told us the first time we called it was an issue with the attachments.  But that was AFTER the tech support guy tried to tell my IT guy it was OUR network.  It was only after my guy said there was nothing wrong with our network and QB tech verified that he then revealed the problem was actually a QB issue on their end.  I love how they always say it "our" fault right out of the gate!

Try to do the update again and be sure to completely reboot the computer.  Then open QB.  It took me 2 times to get mine and one of my other PCs updated.  It should go to R15_73.  Good luck.

Thank you for this update, greatly appreciated!

Has anyone had issues with a few people on the network rolling back to release version R15_27, and those computers will not update to R15_73?  We have 2 computers/users that can not get the update installed, and we are being told it's okay to have them operate on the older version?

Have you tried to update more than once and rebooted the computer afterwards?  I had 2 out of 11 computers that took twice before the update installed.  If it still doesn't work, are you able to uninstall QB and reinstall it on those computers yourself?  be sure to reboot the computer after each thing you do.  Good luck.  

my clients are on R15_27 because of this issue and it works great. Im going to update one of them to r15_73 today and see how it goes.

I updated 4 computers from versions r15_71 or r15_27 to the latest r15_73 using the built in QB update tool and they're all working again. No issues. My clients have Qb enterprise 24.

It's been a couple of weeks. We rolled back to 24.0. Will we be able to update to what is current or are there still issues?

It looks like the current update release is R15_82 .  Everything is working now but it cost me $230 to pay the IT guy to try to fix when their customer service told me it was a network issue on our end at first then an issue with the attachments file that required an after hours fix.  They are never willing to admit it's on their end.  

Yes, you can go ahead and update to the latest release since this issue has already been resolved, smbrooks1.

QuickBooks downloads and installs updates automatically when they become available. If you prefer to run the update manually, you can follow these steps:

1. Go to Help and select Update QuickBooks Desktop.
2. Select Update Now, then Get Updates.
3. Close and reopen QuickBooks to reinstall the update.

If the release number doesn’t advance after completing these steps, refer to Solution 2 in this article. The solution involves ending specific QuickBooks-related processes to ensure the update installs properly. You can find detailed steps here: Update QuickBooks Desktop to the latest release.

If you have questions about the new version or need help, please reach out. We are here to assist you anytime.

When logging in to quick books desktop 2024 I get a message saying a component is missing for PDF files. I am unable to download any updates for a couple of months but they system tells me the updates have been successful.

Control Panel - 

  Programs and Features -

    Turn Windows Features on or off - 

      Check box next to Microsoft XPS Document Writer and then click OK

Hi there, Ck417.
 

The error message PDF file component is missing means QuickBooks can't access tools for creating, saving, or printing PDFs. This is usually due to issues with the QuickBooks PDF Converter, Microsoft XPS Document Writer, or incorrect system permissions.

To resolve this, you can use the QuickBooks Tool Hub, adjust system settings, and ensure that essential services are running correctly.

First, use QuickBooks Tool Hub:

1. Close QuickBooks and download the QuickBooks Tool Hub from Intuit’s official website.
2. Install and open the Tool Hub.
3. Click Program Problems and select QuickBooks PDF & Print Repair Tool.
4. Once the repair is complete, try saving, emailing, or printing as a PDF in QuickBooks.

Next, reset Temp Folder Permissions:

1. Press Windows + R, type "%TEMP%" in the Run box, and press Enter.
2. Right-click in the temp folder, select Properties, and go to the Security tab.
3. Make sure all users have Full Control. Save the changes and retry the PDF functionality.

Third, test Microsoft XPS Document Writer:

1. Open Notepad, type "Test," and print to Microsoft XPS Document Writer.
2. If printing fails, enable the XPS Service:
   • Press Windows + R, type optional features, and enable Microsoft XPS Document Writer.

And lastly, update the Print Spooler:

1. Press Windows + R, type services.msc, and locate Print Spooler in the list.
2. Right-click it, select Properties, set Startup Type to Automatic, and click Start.

Check out this article to learn how to troubleshoot issues when you can’t print, email, or save as a PDF from QuickBooks Desktop: Fix PDF and Print problems with QuickBooks Desktop.

The Community is always here to help if you have any additional concerns.