Rules on deleting and re-adding users due to the user limit on QBO

Hello there, @NN-Cleary.

In QuickBooks Online (QBO), we can add and delete the user afterward. Then, you can re-add them again.

For detailed steps about deleting and adding invites to users in QuickBooks Online, please click this article:  Add, delete, or change user access.

To give you more insights about managing the user access and on what to do if they haven't received the invitation, please scan through these references:

• Learn what to do if invited users did not receive, or can't find, your email invitation to use Quick...

• Learn how to add, manage, or delete user profiles

Reach out to me if you have any clarifications or other concerns. I’m more than happy to help. Enjoy the rest of the day.

Thank you for the response @Maybelle_S .  Ok, it sounds that we can add them, then delete them, then add them again if we need them again.  What scared me away from that was the line in the instructions that "deleting a user is permanent."  What is meant by permanent in this case?

It's nice to have you back here in our forum, @NN-Cleary.

Let me share some insights about deleting users in Quickbooks Online (QBO). This process is deemed permanent, because it cannot be undone after the action is completed.

Unlike other elements in QBO, users can't be reactivated at a later time. They are completely removed from the system, but you can still see their history through the Audit Log report. If you wish to add them, you will need to send an invite like you did the first time.

To learn more about managing users or other tasks in QBO, see the following tutorials for reference:

• How to Add & Manage Users For Your Company
• Video tutorials for QuickBooks Online

I'll be right here if you have further questions or concerns about user management in QBO. Just leave a comment below to notify me. Have a lovely day to you!

Hi 

I created a user as a company admin after a few days I remove this user. Now I add back that user with using the previous email address, Use accept the invitation but not get access message show as per the attached screenshot, Can anybody help me in this matter what I do as Primary user. 

Hi there, Muhammad Ashfaq.

Thanks for bringing your question forward here in the Community. I'd be glad to lend a hand so your user is able to access the QuickBooks Online account.

Since the user is unable to see the access message I recommend inviting them with a different email than the one that was previously used. Using a new email will allow them to begin with a clean slate on the account. The following linked article provides additional details about adding and managing users in QuickBooks Online.

With this info your account user will have access to QuickBooks again soon. If you have any other questions please don't hesitate to reach back out.