Sales receipt showing up as a payment in my check register

I appreciate your initiative in correcting your Register records, @WendellIA. We can take a few steps together, including using the Verify and Rebuild Data tool, to check for potential data issues in your company file and re-sort your lists accordingly.

To start, please review your records to ensure that there are no duplicate sales receipts that could be causing the extra entry. Additionally, verify the deposit entries to confirm that the sales receipts are accurately listed and that no unintended entries are included.

If the issue persists, we can proceed with utilizing the Verify Data diagnostic tool to scan your company file.

1. Proceed to the Window tab, then Close All.
2. Click on File and select Utilities.
3. Choose Verify Data and hit OK.
   

After verifying, let's proceed with rebuilding your company file data.

1. Go to the File tab, select Utilities, and click Rebuild Data.
   
2. QuickBooks will ask you to make a backup before it rebuilds your company file. Select OK.
3. Select where you want to save your backup, then click OK. You can enter a new name for the new file and select Save.
4. Click on OK once you get the message Rebuild has completed.

Additionally, I'll share this resource to ensure your accounts in QBDT match your bank statements and maintain proper financial records: Reconcile an account in QuickBooks Desktop.

Please keep me posted in the comments if you have further questions about your transactions in the register, Wendel. I'm always ready to help.

I tried all those steps and it made no difference.

Restarted my computer and Quickbooks, no change.

Deleted the deposit, deleted this sales receipt, made a deposit with all of the other sales receipts.

Recreated this sales receipt and saved it and immediately showed up in my register as a PAYMENT again. Went to deposit it to see what would happen and it did show up as a pending item for deposit but when I clicked on it to add it to the deposit, it disappeared.

This is not a new customer and all their previous purchases have shown up correctly.

How can a sales receipt show up as a payment? That would seem to be impossible.

And how is just this one customer who I have had no trouble with before suddenly the only issue?

@WendellIA  If you share a screenshot of the specific sales receipt in question, it may shed some light on the issue.

Here you go. Yes, I know my software is old but I'm retired and just volunteering to a non-profit as their treasurer.

@WendellIA  Ah, well, there's something to be said for the older QB versions anyway.

I had thought it might have been some shenanigans with the sales receipt being posted directly to a bank account instead of Undeposited Funds, but your screenshot doesn't seem to indicate that.

Unfortunately, the oldest version I have to play with at the moment is 2017, so only three ideas come to mind.

The first is that, well, it is an old version. As with all software, the risk of weird things happening increases over time as other software keeps moving forward.

The second is that something went off with your Item settings, or there's some kind of duplication action going on with this sales receipt. Leaning towards the second since your deletion and recreation didn't seem to affect the extra payment/deposit you referred to.

The third is to poke a couple of the other long-time users, see if they have anything to add.

To that end, @BigRedConsulting  @Rainflurry 

@WendellIA 

Unfortunately, your screenshot doesn't help determine what's going on.  Try this: on your screenshot, to the right, under 'Recent Transactions' is a sales receipt for $200.  Presumably, that is the same sales receipt shown in the screenshot, yes?  If that's the case, click on the word 'Sales Receipt'.  That will pull up the Transaction Journal for that sales receipt and show you exactly what accounts are being hit and what type of transaction it is creating.  Please post a screenshot of that Transaction Journal.  Also, a screenshot of your bank register showing the sales receipt posting as a possible payment would help.     

Here's What you asked for. It seems it says it's being deposited but shows as a payment.

As I noted above, when this first happened, after deleting the check and reentering it, It did show as a deposit but still could not be included in the original deposit.

Sure would be nice if there wasn't such a long wait to get a post approved and you could attach more than one thing at a time. Here is the check register.

Thank you. I had forgotten I had done that. People are paying for an upcoming trip so I was trying to create an easier way for the money to flow in and flow right back out. This obviously wasn't it.

What remains curious is how this sales receipt switched from a payment to a deposit after I had deleted it and redeposited it the first time. Although, I'm not going to worry about that.

Thanks again for your help!

@WendellIA 

If the sales receipt in your screenshot shows up as a $200 payment in your checking account, then that means the line item on the sales receipt is using your checking account.

Fix this by editing the sales item being used on the sales receipt and picking a different account, typically an income account.

@BigRedConsulting 

"Fix this by editing the sales item being used on the sales receipt and picking a different account, typically an income account."

I'm assuming you missed this in my previous post?

"OK, so the Transaction Journal shows the item on your sales receipt is mapped to your checking account. That's the problem. The item on your sales receipt should generally be mapped to an income account."