We appreciate you informing us of this matter, TM1040. Receiving unsolicited and potentially harmful calls can indeed be concerning, and I want to assure you that I am here to help you take the appropriate steps to both stop these calls and report them, preventing recurrence.
It's important to know that QuickBooks will only reach out if you've requested a callback regarding a specific issue. We employ strict policies and procedures to safeguard your data and guarantee the security of your personal and business information.
To help us address this effectively, please report the suspicious activity directly to our Security team.
Here’s how you can connect with them:
- Go to the Privacy & Security page.
- Find your Report technical support scams section.
- Click Email security@intuit.com.
Your report will help us prioritize protecting our customers and products against this illegal activity.
Additionally, to protect yourself from scam phone calls, we highly recommend the following:
- Refrain from sharing private information, such as personal or business phone numbers and email addresses.
- Keep all software up-to-date, including antivirus software and web browsers.
- Ignore unsolicited requests for personal or financial information via email, phone, or other means.
- Be cautious with email attachments and only open attachments from known trusted sources.
- Regularly back up your data securely.
- Stay informed about current cybersecurity threats and practices.
Furthermore, in case receiving a suspicious email in the future, please bookmark these articles, which provide information on identifying official Intuit email addresses and websites, in case you receive a suspicious email.
We are committed to providing you with a safe and satisfactory QuickBooks experience. If you need anything else, please contact us. We're here to support you every step of the way.
