Scan Manager in Desktop 2017 Pro has lost its connection with my scanner. I just have red x's in all of my profiles. I've deleted, restored and created new profiles in safe, normal and custom modes all to no avail. Interestingly, custom testing will actually correctly test the scanner but will not see it or save a profile after it is done testing.
This connection broke, I believe, when I updated QuickBooks to R14, Windows 10 or loaded Omnipage 19 onto my computer-all of which happened around the same time.
I also created a brand new company file to see if maybe my old company file had a registry setting that was causing the problem but nope. Same issue.
I finally did a complete clean install this morning. Still nada. Any guesses are appreciated!