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Level 1

Scan Manager

1. I have gone to Docs

2. Clicked on the Scanner Icon

3. However, then a rectangular green screen comes up and tries to connect to an old TWAIN printer that I no longer use. I can't seem to get past this screen to set up my new scanner profile.

4. I can't find where to set up a new scanner profile for the printer I now have.


Any suggestions?





Not applicable

Re: Scan Manager

Hello there, @kt15.


I appreciate the details you provided in setting up a new scanner for your printer. Let me help share additional details about setting up QuickBooks Scan Manager. 


The Current Selection field should list your scanner. If you do not see your scanner listed, you can refer to this related article for the steps: Set up QuickBooks Scan Manager


If you need further assistance, you can always reach out to our Desktop Live support for help. Here's how you can reach them:


  1. On your QuickBooks, press F1 and select Contact us.
  2. Type in your question.
  3. Click the Start a Message tab.

Our support is open from 5 AM to 5 PM PST from Monday to Friday.



That should do it. I'll always be around to help if you have additional questions about your Scan Manager. Have a good one.

Level 1

Re: Scan Manager

Scan Manager in Desktop 2017 Pro has lost its connection with my scanner. I just have red x's in all of my profiles. I've deleted, restored and created new profiles in safe, normal and custom modes all to no avail. Interestingly, custom testing will actually correctly test the scanner but will not see it or save a profile after it is done testing.


This connection broke, I believe, when I updated QuickBooks to R14, Windows 10 or loaded Omnipage 19 onto my computer-all of which happened around the same time.


I also created a brand new company file to see if maybe my old company file had a registry setting that was causing the problem but nope. Same issue. 


I finally did a complete clean install this morning. Still nada. Any guesses are appreciated!

QuickBooks Team

Re: Scan Manager

Hi @BuilderOne,


Thank you for the amount of detail mentioned above.


Since the initial troubleshooting steps for this type of issue have been done already, I suggest contacting our Technical Support team for assistance on why your scan profiles have red X's on it.


Here's how:

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

In case you encounter any other issues with Scan Manager in the future, check out this article: QuickBooks Scan Manager: Scan and attach documents to transactions. Here you'll find troubleshooting steps you can do to resolve common errors for this app.


Don't hesitate to leave a comment below, in case you have other questions in mind. I'll be sure to get back to you.

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