Hi there!
This specific “Problem loading. Please close and try again.” error usually indicates that the QuickBooks Time Schedule module is having trouble connecting to the app’s scheduling service, rather than an issue on your browser or computer.
Since you’ve already cleared your cache, tried multiple browsers, and restarted your system, that rules out most local causes. Here are a few additional steps that often resolve this:
Check QuickBooks Time system status – Visit QuickBooks Status and select QuickBooks Time to see if there’s a temporary outage or degraded performance on the Scheduling service.
Try the QuickBooks Time mobile app (if you haven’t already). If schedules load there, it confirms the desktop web service is temporarily affected.
Disable browser extensions (especially ad-blockers or privacy filters) just to confirm none are interfering with app scripts.
If still failing, go to Settings > Personal Settings > Clear Local Storage within QuickBooks Time (not your browser cache) — this sometimes clears stuck cache data specific to the app’s internal modules.
If all else fails, contact QuickBooks Time Support directly and reference the Scheduling app error, since this may be a known service issue. Their team can check the backend logs for your account.
–– Regina Pitts – Advanced Certified QuickBooks Online ProAdvisor
