Screen goes back to first supplier after Saving and Closing a Bill from another supplier.

Same here. To say it's frustrating is an understatement.

This is not the impression we want you to experience when saving a bill in QuickBooks Online (QBO), Philip Hartman, and anthonykimber.

I've checked here on our end and there's no reported case where customers create a bill and after saving the system takes it back to the previous supplier. To better isolate this issue, let's perform some browser-related troubleshooting steps. The accumulated cache in your browser causes odd behavior when saving a transaction in QBO. We can access your account in a private or incognito window. Just refer to the shortcut keys I've listed below:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once done, try creating and saving a bill again. Just refer to this article for the steps and details: Enter Bills And Record Bill Payments In QuickBooks Online. If you're able to access the screen as normal, it's safe to say this problem's being caused by temporary internet files. It can be fixed by clearing cached data and Intuit-specific cookies.

Let me share some resources that you can browse and use as a reference in managing and navigating your QuickBooks account.

• Video Tutorials for QuickBooks Online - You can watch videos that can help you perform the most vital features of the program.
• Small Business Webinars and Trainings - Join our live QuickBooks webinars for more in-depth knowledge on how you can maximize the use of QuickBooks to manage your finances.

Keep in touch after performing the steps as I want to make sure this is resolved for you. Just leave a comment below and I'll get back to you. Have a great day ahead. 

Hi,

It did not work. I already cleared my cache and cookies before making the post. I'll try using a different browser next.

Edit: Different browser didn't make a difference.

I recommend you a wonderful site reports that will help you write any written work.

www.mycardstatement.com

I appreciate you for getting back to us, Philip Hartman.

Since the troubleshooting steps didn't work, I'd recommend reaching out to our Phone Support team. One of our agents can do a screen-share with you and verify this issue further.

You can contact them through the ? Help icon.

Once everything's good, you can check this reference for the detailed steps to record a bill payment: 

Enter Bills And Record Bill Payments In QuickBooks Online.

I'll be around whenever you have concerns with bills. I'm just around to help you out!

I am having the same issue. I have cleared my cookies and cache, but this has not been resolved.

Same here!! This started out of no where last week.  What is going on?? Please fix this 

this is also happening to me.  are there any updates on how to fix this issue 

Same thing here just started last week.  I am a bookkeeper with a bunch of clients and I work on different computers (at their different offices) and it is the same issue with every client/computer.  An update was made by Quickbooks and it is the cause of the issue, please look at the most recent update and fix the bug you caused.

I just found a quick work around for us until they fix it.

Click Expenses -> Suppliers (big main screen list)

Click on the Supplier (or search it) you are working on, this will now be the "default" supplier it brings you too. 

If you click the small supplier list (that is beside your opened current supplier transactions) then it will not remember that it will only remember from the Supplier main screen choice.

Please fix this issue.

Thank you for sharing the workaround, Amber_E.

This issue has been reported already and you can contact our QuickBooks Live Support Team. They'll add your company to the investigate so you'll receive updates via email.

Here's how:

1. Go to Help (?).
2. Select Contact Us.
3. Choose a way to connect with them:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

You also have the option to call them in case the chat or callback option isn't convenient to you. Please browse this article to get the phone number: QuickBooks Online Support.

I'm adding this site to show the updates in QuickBooks: QuickBooks Online new features and improvements. You can always visit this page to know what's new with our program.

Stay in touch with me if you have additional questions. I'll be right here to help you.

Add another one to the list. I am also having this problem and it is super irritating. QBO sure is buggy!

same here

Hello there, @walker13. I'm here to help you with your bill screen issue, so you can work without any interruptions.

I know how difficult it is when something doesn't work as expected. Since the issue persists, let's perform some troubleshooting steps as it could be related to your web browser. We can start by accessing your QuickBooks Online (QBO) account through an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior.

Here are some shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift +N

When signed in, create a bill, and save it. Check if this still routes to the first supplier. If this works, return to your regular browser and clear the cache to remove any potential data-causing issues. If the same thing happens, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with QBO. 

I also suggest ensuring that the Pre-fill forms with previously entered content option is disabled so it won't automatically fill other fields of the bill form, based on the last saved transaction for that supplier.

However, if the issue still persists, I recommend reaching out to our Phone support team to further investigate it. You can request a screen share session so they can check your setup. 

I'll include this helpful article that you can use as a guide in processing bill payments: Manage bills and bill payments in QuickBooks Online.

I'm always here ready to lend a hand if you have other concerns about creating bills in QuickBooks. Please don't hesitate to leave a reply below.  

@RCV  RE: This is not the impression we want you to experience when saving a bill in QuickBooks Online (QBO), Philip Hartman, and anthonykimber.

Well, I kind of think it is. You, Intuit, released changes to your software, which you tout as improvements, that has this new behavior.

You either knew about it and released it anyway or didn't test properly and identify the issue and fix it before you released the changes.