Hello @ShaelaM,
Thank you for reaching out to the Community. I hate to hear you’re frustrated, but I certainly get it. It’s no fun when you are trying to accomplish something and keep running into the same snag.
I checked into a few things and see that there were some fixes in the application recently. Let’s make sure you are on the current release of your QuickBooks 2020. To update:
- Go to the Help menu and select Update QuickBooks Desktop.
- Go to the Update Now tab.
- Select Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
Once you have restarted and installed the new release, if you are still experiencing the freezing of the application in step 2, can you send me a screenshot? Any error message you may be receiving would be helpful too. Then I can determine what our next steps will be.
I’ll keep an eye out for your reply. I’m definitely here to get you through!
