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devendra-patil
Level 1

sending customer data to QBDT through web connector gives below error: hresult="0x8004041C

Hi team,

I am running web connector and sending customer data to quickbook, but after sendRequestXML below error is coming and web connector stops working.

 hresult="0x8004041C " Message :"An internal QuickBooks error occurred while trying to access the QuickBooks company data file."

I have tried below solutions but it did not solve the error.

https://help.developer.intuit.com/s/article/QBD-QBSDK-Logging

also try verify and rebuild of data from Utility in quickbooks.

 

i have window 64 bit operating system. and installed quickbook 2020 on my machine. And running web connector 2.3.0.36

 

Please suggest solution soon.

 

below is the log file

<?xml version="1.0"?><?qbxml version="4.0"?><QBXML><QBXMLMsgsRq onError="stopOnError" /><CustomerAddRq requestID="1"><CustomerAdd><Name>Naga</Name><FirstName>Nagarajan</FirstName><MiddleName>Vara</MiddleName><LastName>Varatharajan</LastName><BillAddress><Addr1>33/33 st</Addr1><City>Chennai</City><State>TN</State></BillAddress><Phone>4545455</Phone></CustomerAdd><MaxReturned>1</MaxReturned></CustomerAddRq></QBXML>

 

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_sendRequestXML() : Request xml received.

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.ProcessRequestXML() : Processing request #1

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.ProcessRequestXML() : REQUEST: received from application: size (bytes) = 416

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.ProcessRequestXML() : Sending request to QuickBooks.

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.ProcessRequestXML() : Sending error message back to application:

HRESULT = 0x8004041C

Message: An internal QuickBooks error occurred while trying to access the QuickBooks company data file.

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.ProcessRequestXML() : XML dump follows: -

 

Request that failed:

 

<?xml version="1.0"?><?qbxml version="4.0"?><QBXML><QBXMLMsgsRq onError="stopOnError" /><CustomerAddRq requestID="1"><CustomerAdd><Name>Naga</Name><FirstName>Nagarajan</FirstName><MiddleName>Vara</MiddleName><LastName>Varatharajan</LastName><BillAddress><Addr1>33/33 st</Addr1><City>Chennai</City><State>TN</State></BillAddress><Phone>4545455</Phone></CustomerAdd><MaxReturned>1</MaxReturned></CustomerAddRq></QBXML>

 

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.ProcessRequestXML() : Response received from QuickBooks (if available):

 

 

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : *** Calling receiveResponseXML() with following parameters:

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : wcTicket="c0c32122-3333-4d9b-acc6-0b206d7b527f"

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : response =

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : 

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : hresult="0x8004041C"

20200206.11:19:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : message="An internal QuickBooks error occurred while trying to access the QuickBooks company data file."

20200206.11:21:28 UTC : QBWebConnector.SOAPWebService.do_receiveResponseXML() : QBWC1042: ReceiveResponseXML failed

Error message: The request was aborted: The operation has timed out.

 

 

1 Comment 1
MaryLandT
Moderator

sending customer data to QBDT through web connector gives below error: hresult="0x8004041C

Hi there, devendra-patil,

 

Thanks for providing the exact error you've received when sending customer data to QuickBooks Desktop (QBDT) through a web-connector.

 

I've checked through this article: Fix common Web Connector errors and couldn't find QBWC1042. I recommend contacting our Intuit Developer Team. It's a place where different developers and coders help each other with integrations and programming. They can check and isolate what's causing the unexpected error so you send customer data to QBDT.

 

To contact our Intuit Developer Team:

  1. Go to this link: https://developer.intuit.com/app/developer/homepage.
  2. Scroll down, then click Contact us under the Intuit column.
  3. Select your subscription.
    contactdeveloper.PNG
  4. Click Ask A Question.
    contactdeveloper2.PNG
  5. Sign in to your account, then follow on-screen instructions on how to post your concern.

Let me know how everything turns out by leaving a comment below. I'm always around to help you out.

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