Shogo Won't Sync

Hey there, @fhc342. 

Welcome to the QuickBooks Community! 

The best route would be to get in touch with these third parties to see why Shogo isn't syncing and how they can help. 

Once you've spoke with them, reach back out and let us know how they resolved your issue. I'm only a post away if you need me again. Take care! 

Shogo referred me to Quickbooks. Corestore (my POS) removed and reset shogo in the POS. 

Here is the message after manually updating web service in quickbooks. 

Version:
1.0

Message:
Application requested to abort

Description:
Error connecting to QuickBooks. Error message received from QuickBooks was <Unable to cast COM object of type 'System.__ComObject' to interface type 'Interop.QBXMLRP2.RequestProcessor2'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{8DB91B17-D5A2-41DB-80A7-CC6F1E449A05}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).>. Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.

Version:
1.0

Message:
I worked with shogo support and ran all their suggestions. The then referred me to quickbooks. Corestore (my POS reset shogo in their system)

Here is a copy of the message today after manually running "update web services"

Application requested to abort

Description:
Error connecting to QuickBooks. Error message received from QuickBooks was <Unable to cast COM object of type 'System.__ComObject' to interface type 'Interop.QBXMLRP2.RequestProcessor2'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{8DB91B17-D5A2-41DB-80A7-CC6F1E449A05}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).>. Application has sent back a DONE via connectionError. More information in available in the log file (click View Log button from main window). Update aborted per request from application.

Thanks for following up on this thread, fhc342.

I want to make sure you're able to sync the Shogo app with your QuickBooks Desktop account.

Since you've tried the troubleshooting steps and still not having any success, I recommend reaching out to the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at your account to determine what's causing this issue. Here's how to get in touch with the team:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.
 

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop Support

Please don't hesitate to reach back out if you have any other questions. I'll be here to help in any way that I can.

When I hit the contact us link I get an error message. Is it because I have Quickbooks Desktop Pro 2020 and it's not supported? 

Another idea I have is can I uninstall shogo and reinstall it into quickbooks? Will that be a potential fix or not? 

Thanks,

Fred

Access to your data entries, third-party integrations, and live technical support for QuickBooks Desktop Pro 2020, fhc342, has been terminated.

Yes, you're right. All 2020 QBDT versions won't receive the latest critical security patches and other Intuit services integrated with the program. Thus, reinstalling and syncing Shogo or Corestore to QuickBooks isn't supported. With this, please secure a backup copy of your company file so you can restore it anytime.

However, you can consider upgrading your QuickBooks Pro through our customer sales team or have QBDT Plus/Enterprise 2024 to avoid service interruptions and continue getting the latest security updates and features.

You may visit our official website and find the Talk to Sales button to contact our team. They can provide you with expertise in finding the appropriate version for your needs and answering any questions about the product.

I'll include this reference for QBDT separation this year: QuickBooks Desktop service discontinuation policy.

Moreover, if you've successfully purchased a new version, you can refer to these articles to upgrade your program and company file:

• Upgrade QuickBooks Desktop Pro, Premier, or Enterprise
• Update your company files to a new version of QuickBooks Desktop

With the details provided, you'll be able to manage your account. If you find yourself in need of more assistance or have questions, feel free to let me know. Stay safe