Is the pricing out of this world for QuickBooks or what? Our business basically requires QuickBooks to act like a checkbook register. I do appreciate the liability calculations, tax forms and payroll checks which I print. Is Desktop worth $1000+ a year for the license, $549 for enhanced payroll and $15 a month for my business of 3 employees? And terrible customer service?
Yesterday, I had a half hour awkward screening chat before I was told a small business consultant would call me. The call never came. Today, I called and asked for this small business wing of the business and got connected. I got the sales pitch but not the comfort that the person I spoke to cares whether my business goes up in smoke after the conversion. Or what the heck the difference is. I said I needed to check with my accountant and see what others think. Well, that prompted more discounts with the push to "let's lock it in". When I stood my ground of needing time, I could almost hear the tears. Why does a company want me so badly to become an online customer?
What was scary to hear was that payroll doesn't convert over. They would do a one time payroll credit, "no problem". Payroll calculations are one of the few things I do with QuickBooks. I don't need that going haywire.
Can anyone that doesn't work for QuickBooks convince me converting to QuickBooks online (simple start) is a good move?
