Should my rules work? I set them up correctly, confirmed by QB agents. But they often don't categorize the transaction that they are set for. What is the solution?

I understand that you have already configured the rules properly, Lscott3627. However, there are several reasons that the rules aren't applying to transactions in QuickBooks Online (QBO). 

First, If you have multiple rules with similar conditions for example "withdrawal" in descriptions can conflict, causing only one or no rule to apply. Ensure that the rules applied in the order they appear in the list. Second, If the rule has incorrect bank text or description. It's important to check if the conditions correctly match the transactions details. I have also confirmed that there are no reported issues with rules failing to apply to transactions. 

Once you've verified that the bank rules conditions and descriptions are correct, I recommend deleting and recreating one of the rules to check if there’s an issue with a specific transaction. 

Here's how: 

1. In your left navigation bar, go to Transactions.
2. Access the Rules.
3. Find one that isn't working and click its Drop-Down Arrow (▼) icon.
4. Select Delete, then Yes.
5. Recreate your rule.

In case you want to categorize your transactions manually please refer to this link: Categorize online bank transactions in QuickBooks Online.

Once you've categorized your transactions and are ready to reconcile, refer to this article: Reconcile an account in QuickBooks Online. 

We have a team of experts who can offer personal guidance on managing bank rules and as well as in teaching the best bookkeeping practices to increase your efficiency. Check out QuickBooks Live Expert Assisted for more details. 

Please let me know if you have follow-up questions or concerns regarding the bank rules. We're here to help. 

If a phone or chat agent informs you that it's a known issue and you haven't received any updates, it means the issue is still unresolved. For now, you’ll need to categorize the transactions manually.