Thank you for reporting this login issue and for doing some troubleshooting steps, Chris.
Since updating and reinstalling the app didn't resolve the problem, I recommend reaching out to our Customer Care Phone Support. They can use additional tools to determine why your app freezes during sign-in. In the meantime, you can sign in using a mobile browser or your computer to continue working with your QBO company.
Here is how to contact them:
- Open your QuickBooks Online account.
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Please choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
This feature helps you set up the products and services you buy and sell, even if they are not part of your inventory. You can easily add these items when filling out sales forms, which improves your financial reports and speeds up your transaction process.
For further questions and concerns. You can circle us back below, and our Community Space will always be available to help you out.