Let's work together to fix your snap receipt issue, Golden.
To start, could you clarify if you have encountered an error when attempting to upload a receipt? Any additional information would be appreciated.
Before uploading, make sure that you're using the correct format to prevent any issues.
- Remove any personal information, such as credit card numbers and government IDs.
- Your receipt should be in one of these formats: PDF, JPEG, JPG, GIF, or PNG.
If you're using the QuickBooks Online mobile app, ensure you are using the accurate format to avoid issues when trying to upload a receipt. If so, then the problem continues; try clearing the app's cache to refresh it. Sometimes, old cached data can cause issues. Here's how:
For Android:
- Select the Gear icon at the top right.
- Choose Settings.
- Then, click Refresh Data and tap Yes.
For iOS:
- Click the menu button.
- Then, choose Help & Feedback.
- Select Refresh Data and click Refresh.
Let me share this article to help you manage your receipts in QuickBooks: Upload your receipts in QuickBooks Online.
Otherwise, if you're uploading a receipt using a web browser and still encounter issues, try clearing your cache and cookies, as this can fix browser-related issues. You can consider updating your browser or trying a different one to avoid any upload problems.
As always, our Community Forum is available if you have questions or concerns. We're ready to assist.
