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tamaro722
Level 2

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

I have QB Desktop, and my Intuit SOLN Tran fees usually post automatically. However, lately, if I preauthorized a credit card, then the fee does not automatically show up until much later. Example: March 3, 2021 my SOLN Tran fee for the day was $93.07, but didn't automatically post until March 24. This is frustrating when trying to do a monthly bank reconciliation, because I don't know when fees will post, and sometimes they never do. It used to be that the fees posted automatically all the time, so I don't understand why this is now happening.

7 Comments 7
Rubielyn_J
QuickBooks Team

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

Thanks for bringing this to our attention, @ tamaro722. Let me add some insights about Intuit SOLN Tran Fees in QuickBooks.

 

Here are the possible reasons why there's a delay in posting Intuit SOLN Tran fees:

 

  • Merchant services thoroughly review the transactions to avoid any fraudulent activities.
  • QuickBooks await when the bank will be cleared.
  • There's no matching sales receipt or payment received on an invoice.

 

To fix this, determine which payments were in the deposit. Then record the deposit in QuickBooks. 

 

  1. Go to Banking, select Make Deposits.
  2. In the Payments to Deposit window, choose the payments you want to combine. Then select OK.
  3. In the Make Deposits window, select the account you want to put the deposit into from the Deposit to dropdown.
  4. Check the deposit total. Make sure the account and selected payments match the deposit slip from your bank. 
  5. Enter the date.
  6. When you're done, click Save & Close.

 

Otherwise, you can automatically record bank deposits. For more details, please refer to this article: Automatically record QuickBooks Payments bank deposits.

 

Additionally, I suggest reaching out to our support team to further check this. They have the tools to open your account in a secure environment. Then, you can also contact your bank to verify. 

 

Also, if you need help managing your deposit account information in the future, you can check out this helpful article: Manage your account information using the Merchant Service Center.

 

Feel free to let me know if you have further concerns with QuickBooks. I'll be around to help you. Stay safe always.

tamaro722
Level 2

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

Thank you - I will reach out to the support team for a more in depth look.

geauxgreene
Level 1

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

The issue is not the deposit of the funds, it's the debit of the fees that's not being applied in the register.  How is this fixed?

LieraMarie_A
QuickBooks Team

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

Thanks for joining this thread, @geauxgreene.

 

QuickBooks separates payments and fees. They appear as separate transactions on your bank statements. If they don't come up automatically in the register, you'll have to add them from your bank feeds once downloaded.

 

To review your transactions:

  1. Go to the Banking menu.
  2. Select Bank Feeds and select Bank Feeds Center and review the transactions in each category.
  3. Make sure to categorize them properly.

 

You can also create rules so QuickBooks categorizes transactions for you. For more information, check out this article: Add and match Bank Feed transactions.

 

Let me know if you have further questions about managing processing fees in QuickBooks, The Community has your back.

vwinterfield
Level 1

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

I am having the exact same issue! They used to automatically post and now they don't. Did you ever get a solution?

vwinterfield
Level 1

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

When I select bank feeds, bank feeds center is not an option.

AbegailS_
QuickBooks Team

SOLN Tran Fees not posting automatically on cards preauthorized in QB Desktop

Hi there, @vwinterfield

 

I can help you make this option work on your end. 

 

Before we start, can you tell me what QuickBooks Desktop version do you have? This will help me determine what steps to take to resolve your problem.

 

In the meantime, you can perform verify and rebuild to isolate any possible data damage or corrupted data.

 

Here's how:       

          1. Create a backup copy of your company file.

          2. Ensure your QuickBooks software is updated to the latest release version.

          3. To verify the data

                a. Click the File menu.

                b. Select Utilities.

                c. Choose Verify Data.

                d. If the Verify Data pop-up window appears, just click OK.

          4To rebuild the data

                a. Go to the File menu.

                b. Choose Utilities.

                c. Select Rebuild Data.

                d. QuickBooks will prompt you to create a backup copy, click OK.

                e. Follow the on-screen instructions to complete the backup. 

                f. Once the process is complete, click View issues.

                g. Close the QuickBooks Verify/Rebuild Results window.

          5. Close and open QuickBooks again to ensure all components are updated.

          6. Identify damaged transactions based on the QBWin.log.

          7. Apply the appropriate fix on the transaction/s. 

 

I also included these articles that you can read through for more detailed steps about resolving top damage errors in QuickBooks:

 

If there's anything else that I can help you with, please let me know in the comment section down below I'll be always around ready to help.

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