Something unexpected happened and we can’t connect to Chase Bank. message: Try again in a few hours. (590). Does anyone Know how to resolve this issue?

Hello,

I just checked and the connectivity problem has not been solved. still getting the exact same message.

Do you have an estimated time for resolution? This is happening at the worst time possible: end-of-year and I won't be able to close my books until this is fixed.

Thank you for your help and follow up.

Thanks for checking the error on your end, @hmcowa. I can see there are specific cases or ongoing investigations about the issues you're having in QuickBooks Online.

I can see the challenges you encountered under the banking section and the urgency of viewing them as quickly as possible. For now, there isn't specific time frame for when the issue will be resolved. Our engineering team doubles their time to settle the error as soon as possible. 

As a workaround, we can download transactions manually. Follow the steps below:

1. On the left pane, select the Banking menu. 
2. Choose the blue tile for the account you want to upload the transactions into.
3. Click the Link account ▼ dropdown and then Upload from the file.
4. Select the Drag and drop or select files.
5. Follow the onscreen instructions. 

For additional reference, visit this article for your guide: Manually upload transactions into QuickBooks Online.

Furthermore, it would be best to contact our support team. This way, they can add you to the involved users. Feel free to follow the steps provided by my colleague above.

Following the steps above will allow you to receive updates on the available fix. My purpose is to provide information and assist with answering questions to the best of my abilities. If you have any specific questions or need assistance with a particular topic, feel free to ask, and I'll do my best to help you.

I have the same problem and it is now 10.07.24!

Time to look for another software!

We value your experience, JCamp. I understand the urgency of resolving this matter promptly, ensuring you can seamlessly continue your tasks without disruptions.

Upon checking here, we have an ongoing investigation (INV-112237) where customers encounter the same Error 590 you received. Our engineering team is actively working on resolving this issue to ensure your business operations resume without delays.

I recommend contacting our QuickBooks support team to be added to the list of affected users. It will also ensure you receive email updates about the investigation.

To reach our support team:

1. Hover over to the Help menu and press the Search tab. 
2. Click Contact Us, then choose Using QuickBooks. 
3. Hit Continue.
    

If you need to access your transactions immediately to proceed with your tasks, consider manually uploading them. However, this may result in duplicates once your connection is restored. 

I can imagine how this must feel, and I appreciate your patience as we work through this. Tell me how it goes after contacting our QuickBooks support. I want to help you move forward for your business success, JCamp. 

I am still dealing with this issue and it's now one day before my taxes are due. Every single year every single time a couple weeks have passed that I haven't logged in, I have this issue with QuickBooks. It's absurd to pay so much per month and it not work for what it's purchased for!

Yeah you guys should be refunding us...

Same issue here. Some accounts stopped syncing 4 months ago and others 3 months ago.

I know where you're coming from, VAAC. Allow me to provide troubleshooting steps to sync your bank transactions with QuickBooks Online (QBO).

Since your bank connection is not syncing, I recommend that you manually update your bank settings to resume downloading your transactions. This will refresh all your connected bank and credit card accounts. After the update, you should see an increase in the number of transactions displayed in each account tile if QuickBooks successfully downloads new transactions.

Here's how:

1. Go to Transactions.
2. Select Bank transactions.
   
   
3. Choose a bank and click Update.
   
   

If your bank is still not syncing, there may be an issue on your bank's end. Another way to fix this is to sign in to your bank's website and check for possible bank maintenance.

1. Get the URL QuickBooks uses to connect.

2. Go to Banking.

3. Select Link account. 

Reminder: You don't need to add an account, you just need the listed URL.

4. In the search box, find your bank and click it.

6. Copy the URL for your bank.

5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in, it's a good indication that there isn't a significant issue. Then, check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If the issue persists, I suggest contacting our customer support team. They are equipped with tools that can check your account internally and check this further.

Moreover, I've added this article as your reference in organizing your bank transactions using categories: Categorize online bank transactions in QuickBooks Online.

Let us know if you have other concerns with downloading your bank transactions or other QuickBooks-related issues. We're here to help you in any way we can.

This is STILL happening at 1/20/2025. Like what is the problem?? Also, y'all took away the chat function. I don't have the time to talk on the phone with someone. What's up with taking the chat function away??

I was able to get it to work after I deleted the accounts and re-added them.