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KStaxcpa
Level 1

Sorting company names (NOT LISTS) on QuickBooks Desktop 2022

I'm using QuickBooks Desktop 2022.  When I go to Open or Restore Company / Open a Company File I cannot sort by name the list of companies on my computer.  I can do this on earlier versions of QuickBooks.  What's the solution?  This should not be a complicated issue.  This is not the same thing as sorting customer lists or other lists.

3 Comments 3
AbegailS_
QuickBooks Team

Sorting company names (NOT LISTS) on QuickBooks Desktop 2022

Hey there, @KStaxcpa.

 

I'm here to help you sort the name list on your computer. 

 

Let's run some basic troubleshooting steps. Before we start, update QuickBooks Desktop (QBDT) to its latest release. This will help you refresh your data and fix some file issues. Here's how:
 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. From the Update Now tab, click Get Updates to start the download.
  3. Once the download finishes, restart QuickBooks.
  4. When prompted, accept the option to install the new release.

 

If it doesn't fix the issue, run the Verify and Rebuild Data tools. This way, we can identify the cause of the issue and fix it using the Rebuild Data tool. 

 

If the issue persists, run the repair tool for QBDT for Windows.

 

If the same thing happen, you can contact our QuickBooks Support team if you need further assistance with this. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.  

 

In case you have any other QuickBooks concerns in the future, you can check our help articles: Help articles for QuickBooks Desktop.

 

Please let me know if you have other concerns. I'm ready to help. Have a great day!

 

KStaxcpa
Level 1

Sorting company names (NOT LISTS) on QuickBooks Desktop 2022

Your solution didn't work. I updated QB and closed and reopened QB, only to get a message stating

"A critical QuickBooks update is waiting for installation . . . " That disappeared after a couple of tries.  When I did close the dialog box QB opens to the No Company Open dialog box and I can't sort the companies listed, at which point I roll through my lists of companies to find the company I need.

 

One of the links you gave me said to verify and rebuild data, but my data is fine.  If I go to Files/Utilities the Verify Data option is not available, probably because no company is open. I tried downloading the QuickBooks Tool Hub, which I've used before, but all I get is a blank white screen, and to get rid of it I have to close QB using Ctrl-Alt-Del. 

 

Thank you for your offer of additional assistance.

MJoy_D
Moderator

Sorting company names (NOT LISTS) on QuickBooks Desktop 2022

I can share additional information that can help you with resolving the error you have to find the company that you need, @KStaxcpa.

 

You can resolve this by uninstalling your QuickBooks Desktop. Then perform a clean installation. Before doing so, make sure to get ready your product and license numbers. 

 

Here's how:

 

  1. Go to the Windows Start menu. 
  2. Search for “Control Panel”, then open Control Panel.
  3. Click on Programs and Features or Uninstall a Program.
  4. From the list of installed programs, select the version of QuickBooks Desktop you're having problems with.
  5. Select Uninstall/Change and then Remove
  6. Then select Next
  7. Once done, reinstall QBDT.

 

If you're still having problems after trying those steps, I suggest performing the solution outlined in this article: Clean install QuickBooks Desktop. This will guide you in uninstalling QuickBooks and renaming the installation folders. 

 

After that, activate your QBDT:

 

  1. Go to the Help menu and select Activate QuickBooks.
  2. Follow the prompts to finish installing your QBDT.

 

Check these articles for more information about installing your QuickBooks to this new PC and activating it: 

 

 

In case you'll encounter errors when installing your QuickBooks, refer to the following article on how to fix it: Fix QuickBooks Desktop install errors

 

Let me know if you need further help with your QuickBooks Desktop or anything else by leaving a comment below.​ I'm always here ready to help. Have a wonderful day!

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