I'm delighted to see you here, floorcovering. Let's resolve the display issue by performing the verify and rebuild tool in QuickBooks Desktop.
The Show Invoice Item Detail determines whether detailed information about the individual items on an invoice appears on your customer statement. You'll need to tick the box so that the item breakdown will always be included in the statement unless you choose to change it. However, you're experiencing a different scenario.
With that, let's address the issues with your company. First, we'll use the Verify Data tool to identify common errors in your company file. Then, we'll use the Rebuild Data tool to correct these issues and ensure everything works well.
Before you can perform this, let's ensure to create a backup copy of your company file before doing the Verify and Rebuild process. If changes occur, keeping a backup copy permits you to repair it to undo the modifications.
Furthermore, here's how to perform them:
- On the top menu, click File.
- Choose Utilities.
- Select Verify Data.
- Click OK when you see the message: QuickBooks detected no problem with your data.
- If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
- Click Close or View Errors and take note of the specific error message.
Additionally, you can dive into the next topic about managing your customers, vendors, employees, and financial transactions and navigate your QuickBooks account: Get started with QuickBooks Desktop.
The Community forum is always available to help with customer statements or display preferences in QuickBooks Desktop. Don’t hesitate to check it out whenever you need assistance. I'll be here if you need anything else!
