cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
Anonymous
Not applicable

Subscription

service status shows active but when I try to complete payroll it tells me to reactivate? My subscription is current.  

1 Comment 1
JamesDuanT
Moderator

Subscription

Payroll subscription alerts will occur if the automatic renewal process wasn't successful or the credit card or bank account on file is outdated, vpg.

 

We can follow the steps in this article depending on the specific alert you received: Update or Renew Your Subscription.

 

Then, we can download the latest payroll tax table within QuickBooks:

  1. At the top menu, click Employees and select Get Payroll Updates.
  2. Mark the Download Entire Update box.
  3. Select Download Latest Update.

After that, we can close/reopen the program and process your payroll again.

 

Let me know how this goes so I can further assist you.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us