Returning to this because I STILL cannot seem to make contact with support. I've tried your chat link, which takes me to a new completely blank page, the "Help" button, which offers me chat and callback assistance, both of which do not work - the chat box is a ***** link and I have yet to receive a callback over the 3 times I've tried. All I need to do is use the payroll service I thought I had subscribed to and have been paying for. Yet, when I go in to run payroll, it informs me it's NOT activated and gives me a link to call you to activate it. Unfortunately that link ALSO is ***** and leads to a generic community popup box. Guys, this is ridiculous. You have until the end of the year to make getting support a better experience for this business who is paying nearly $100 per month for your service.