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hershbergerpaint
Level 2

Support not working

Returning to this because I STILL cannot seem to make contact with support. I've tried your chat link, which takes me to a new completely blank page, the "Help" button, which offers me chat and callback assistance, both of which do not work - the chat box is a ***** link and I have yet to receive a callback over the 3 times I've tried. All I need to do is use the payroll service I thought I had subscribed to and have been paying for. Yet, when I go in to run payroll, it informs me it's NOT activated and gives me a link to call you to activate it. Unfortunately that link ALSO is ***** and leads to a generic community popup box. Guys, this is ridiculous. You have until the end of the year to make getting support a better experience for this business who is paying nearly $100 per month for your service. 
1 Comment 1
tlc9
Level 2

Support not working

You are not the only person having issues with customer service.  I just posted a question about a similar issue, only the assistance I finally received was fraudulent.  It is very difficult to know (by the time you finally reach someone), if the service is legitimate.  

 

The moderator of this site told me the generic way to contact customer support.  This is what i have done in the past and it finally led me to the "Community".  But now my post was taken down.  

 

 

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