Thanks for getting back to this thread, bobby. I can be of assistance to you concerning getting in touch with our phone support in QuickBooks Online (QBO).
Before anything else, do you mind sharing what specific concern you have in QuickBooks? I’d be more than willing to help you to sort it out. However, if you still prefer to get in touch with our support, I want to clarify some details, are you referring to an option that doesn’t work when starting a chat? If so, I suggest performing a troubleshooting that helps fix the issue. Doing so will eliminate unusual behavior within the product.
To start, we can access your company file using a private window. The private window is a helpful tool for troubleshooting browser-related difficulties as it won't preserve any history. The following are the keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
After that, log back into your company to get a chat from our support. Once done, let’s give your browser a fresh start by clearing the cache or cookies to prevent this from happening again. If not, using one of the supported browsers can also be a smart choice.
Moreover, there’s also another way we can connect to our live support. Complete details are outlined in this article. A phone number can also be found at the bottom of the page with their support hours: QuickBooks Online Support.
Feel free to reach out to me in this forum if you require any further assistance with QuickBooks. Our Community is available round the clock to provide you with the required support. Have a great day!
