Tech issue with PayPal connection - Spinning wheel when trying to look at Details

Have you tried opening your QBO account on private/incognito browser?

Yes, i have tried the following:
Safari regular and private browsing

Chrome regular and private browsing

the QB app on both my mac and iphone

Emptied cookies, etc on all browsers.

Restarted computer

disconnected and reconnected PayPal to QB

And like i said- engineering looked with me on the line and saw all the error messages.

it just seems that after several weeks of no activity and no update - it's not being tended to.  

I realize i am a small, solo provider - but i still need/deserve QB attention and solution - especially since i still have to pay my monthly fee!

Hi there, ptscoaching2019.

Thank you for visiting the QuickBooks Community. This isn't the kind of impression that I'd like you to have about the PayPal connection. Please note that we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible. With this, I'll share details on how to get updates about the ongoing issue.

The problem about PayPal connection details or button that keeps spinning is still tagged as an ongoing issue. Since this concern is already raised to our product engineer, we aren't able to give a specific timeframe when the issue will be resolved. Once you've communicated with our QuickBooks Support Team to add you to the list of affected users, rest assured you'll receive updates through email. 

Additionally, you can also send or reply to them using the existing email to check for the status of this matter. Also, you may reach out to our support again if you need more details about the case.

Lastly, you can refer to this article to view detailed steps on how you can reconcile your accounts so they always match your bank and credit card statements to avoid any discrepancies: Reconcile an account in QuickBooks Online.

Let me know if there's anything else you need help with any banking concerns. Know that I'm always here to help you anytime. Take care and keep safe!

Yes....so many times....edge...chrome....fire fox ....incognito.....exhausting....15 phones calls....literally no one will fix it. Just nothing

Nope.....they won't fix it. I'm in the same boat. But hey...there aren't any glitches with them going into my account to collect their auto pay monthly fee....no problems there. I literally don't know how to get someone to fix this. Months it's been and they do nothing.

I have had this problem in the past and it would just go away.  Now every transaction does this and it is pure hell trying to get these entries in.  I can manually enter it and it will match it, but then it download the transaction again.   I have also done all the things suggested ( browser change, detach re-attach ... ).

Does anyone have a fix for this?

Hello, waringrj. 

Thanks for reaching out to the Community. First of all, I appreciate you providing the complete details of the issue you're getting. If you already tried using other browsers and performed clear cache and still having the same results, I suggest contacting our Phone Support team so they can check it out using their screen-sharing (remote access) tool and further investigate. They can also perform more troubleshooting steps to fix it for you. 

You can follow the steps below to connect with us:   

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. Tap Contact us. Then choose either Chat or Get a callback.    

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.          

Please let me know how it goes after contacting them. I'm only a few clicks away should you have any additional questions. Take care and have a wonderful rest of the day!

I had my case escalated up to engineering several months ago - and still no response nor resolution.

As for phone support - you end up starting at square one each time - explaining the problem and doing the same troubleshooting steps.

When I give my case number they basically say that it's with engineering and I will be contacted when there is a resolution.

When you ask to speak to a supervisor - same result.  AND - they tell you that they can's speak to engineering either.

This is all a farce!

This is a farce.

I had my case escalate to engineering several months ago - and still no word.

When I do speak w/ tech support I have to start over w/ explanation and the same old troubleshooting ideas.

When I ask for a supervisor, I am told that they don't have any additional info and they don't get to speak to engineering either.

So - now what???

@waringrj @ptscoaching2019 

You may have 2 options

1. Utilize a 3rd party solution to help reconcile PayPal transactions for the time being.

2. Switch to another accounting app 

is that Quickbooks advice - or yours from experience?

I honestly can't believe it. I'm months and about 15 phone calls, the special quickbooks team, joke, I don't know what to do. We are literally going into a new year and I have to give my reports etc to my accountant. They don't have problems with monthly autopay for the payment every month.

I've tried the browser and clearing the cache but nothing works and they seem to be ok. with literally doing nothing. I haven't been able to work on quickbooks for months. Does anyone know how to get help with this?

There is no tech support. It's a farce. Truly I think its made up. I would take any suggestions but I've done all the browsers and the incognito widow. Nothing works but it's crazy that they thinks its ok for us to pay for a service that literally we can't use.

I'm desperate. If I knew of another accounting that would transfer my info for the year I would move. Any referrals?

Lesley

[email address removed]

'

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@ptscoaching2019 wrote:

is that Quickbooks advice - or yours from experience?

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@ptscoaching2019 

It is the same advice we always offer to our clients.

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@lesley19 wrote:

I'm desperate. If I knew of another accounting that would transfer my info for the year I would move. Any referrals?

'

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@lesley19 

Contact us in private for assistance.

It seems we have the same issue and frustration.  They block us from entering our email so please contact me via my website.  PTS Coaching as it says in my user name.  Thanks . Cindy

@ptscoaching2019 

Was your last post directed to us? We are not allowed to share any email address publicly in this community to avoid spams. If you need our assistance, click on our username and you can send a private message to us.

I have a workaround!  This has been happening to me for MONTHS.  I've suffered EXACTLY the same treatment from QB support.  It's IKEA level poor customer service and it's OBVIOUS they don't care.  If they read this, please don't reply saying I should contact support.  The ENTIRE SYSTEM is flawed and there is no point in trying to get to a person who will and can help a customer.  

@ptscoaching2019 :  The spinning wheel occurs when there is no name in the Customer field!  I don't get the spinning wheel when the customer name is filled out.  Simply add the customer name (and add them as new if necessary), click details and VOILA!  I hope this works for you

I'm having the spinning wheel issue as well... I'm not sure what you mean by customer name though - I can't even connect the app... I get to where I select my Quickbooks account and then it just spins...

Old post but had the same issue and solved it so hopefully, this helps someone.  When you click link account you get a screen with popular options and one is PayPal.  Don't click that one!  Search for PayPal and you will get a few options.  I used the one that just said just PayPal and it worked immediately.