Hi there, Seaside_supply.
I want to ensure you get the help you need to contact our Customer Care Support team. They can pull up your account and can assist you to troubleshoot the issue right away. Here's where you can contact them: Contact Support.
You can also seek handy articles that will help you while working with QuickBooks, please visit this link: QuickBooks Point of Sale (POS) FAQ. From here, you'll see a list of articles that may help you with the most commonly asked questions.
Should you need anything else, don't hesitate to comment below. I'm always around to help. Stay safe and take care always @Seaside_supply.
