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prairiestreetaut
Level 2
posted
‎December 13, 2023 02:43 PM
last updated ‎December 13, 2023 2:43 PM

technical support

Has anyone actually been able to get technical support?  I have had problems with the system for months.  The support team can only teach me how to do things and apparently has no avenue to actually talk to technical people.    The system is not functioning in a fluid process.  Changes are being made without considering the users real needs.  I am ready to start looking for a new application as a result.  That will be a major pain and I really would rather not,  However, at this point, with the last changes, my data entry time has once again increased making me and my team much less efficient.

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2 Comments 2
4Gal
Level 11
‎December 13, 2023 06:24 PM

technical support

I am ready to start looking for a new application as a result.

 

Convert your data to a QB Desktop file format and you can use the trial version to access your historical data for good. Then you will start from scratch in the new app to lower your conversion costs.

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CamelleT
QuickBooks Team
QuickBooks Team
‎December 13, 2023 08:39 PM

technical support

Hi there, prairiestreetaut.

 

I understand how challenging this is. We want to help you resolve the problems you're having.

 

May I know what particular issue you're experiencing? So that I can provide the correct resolution.

Additionally, I'll share this article to help you record, edit, and delete expenses: Enter and manage expenses in QuickBooks Online.

 

We appreciate your patience. Please comment below with additional details of the problems you're having. I'll be here to assist you.

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