Blank pages can occur for three reasons, Amanda. It could be intermittent internet connection, too much accumulated cache, or server/program issues. Let's get this working for you.
Let's first establish a stable internet connection, and visit again the My Accountant page. If the same thing happens, let's do some browser troubleshooting steps.
Cache helps browsers load faster by retaining data from links you access or visit. However, it can cause malfunctions if the browser accumulates too many of it. Let's do browser troubleshooting to fix it.
Let's use a private browser to start the trouble shooting steps because it doesn't store cache. Here are the keyboard shortcuts we can use depending on the browser you're using:
- For Firefox, press Ctrl + Shift + P
- For Chrome, press Ctrl + Shift + N
- For Safari, hold down Command + Shift + N
If the My Accountant page loads successfully , we can clear the stored cache on your regular browser. Otherwise, we can use a different browser aside from the one you regularly use.
Otherwise, we'll have to let our technical supports intervene on this scenario. They can review your profile and check the system/server for any related issues of the blank pages. You can reach them through this link: Get help with QuickBooks products and services.
When everything will be back to normal, you get back on track and manage your accounting team.
Keep us updated on this so we can analyze what else we can do to further help you. We got your bank on this!
