Hello there, suite.
Let's isolate this strange behavior and perform some troubleshooting to fix this in no time.
First, let me ask if you receive an error message when opening the ledger page. If you got an error, please let me know by adding a new post below. It helps me determine the cause and provide you accurate solution.
While waiting for your response, let's log in to your QBO account in a private browser. An outdated or corrupted site data in the browser causes runtime and unexpected behaviors in the program.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
Once signed, open the ledger. Then, check if you can print, copy, or save it.
If that works, go back to your regular browser. Then, clear the cache and cookies. Another thing that you can do is switch to other supported web browsers.
I've collected some articles for you. They provide details about creating entries and running reports based on the data you need.
Whenever you need help creating transactions and entering data in QuickBooks Online, please know that you can visit here anytime. I'll be around to help you. Take care and stay safe.
