QuickBooks Online (QBO) app can store a significant amount of data, which can lead to issues with tracking mileage for trips, @k-walsh. Let's perform basic troubleshooting steps to help fix this.
First, ensure that you have the latest version of the QuickBooks app installed on your phone.
Then, let's reset the app data to clear the cache and refresh it into its default state. Here's how:
For iOS:
- Go to Settings, then tap General.
- Select iPhone Storage, then find and choose the QuickBooks Online app.
- Tap Offload App. This will free up the storage without deleting your app's documents and data.
For Android:
- Go to the Menu icon, then tap More Options ⋮.
- Tap Settings, then select Refresh Data.
- Choose YES to confirm.
Also, please ensure that the QuickBooks mobile app is allowed to run in the background. This will enable it to continuously track trips even when the app is not actively open on your screen. This is essential, as it can be the reason your mileage data ended a few miles before your journey was completed.
For additional details and further troubleshooting tips to fix mileage tracking issues in the mobile app, feel free to visit this article: Fix mileage tracking issues in the mobile app.
Additionally, you might want to check our QuickBooks Live Expert Assisted team. They offer useful practices that help you manage accounts efficiently while ensuring your financials run smoothly.
Keep in touch if you have other mileage-related concerns or questions about managing trips in the QBO app. I’ll be happy to provide the guidance you need.
